Agents Management

Check the resources essential for agents and their managers working with the CommPeak Cloud PBX.

This section introduces essential resources available for both agents and managers to support their use of CommPeak Cloud PBX. Familiarizing yourself with these resources will help ensure smoother operations within your team.

Check the pages below that outline specific topics relevant to agents and their managers, from onboarding to dialing strategies:

Call Rating

Learn about the call rating feature that enables you to easily give feedback about the call quality and report call issues.

Registering in Third-Party Softphones

Learn how to register your CommPeak Cloud PBX user account in MicroSIP or any third-party softphone to make calls using the Dialer voice infrastructure.

Updated 19 days ago