Log in to the CommPeak Portal with your email address and password, or use your Google or Microsoft account.

Logging in with email

To log in to CommPeak Portal:

1. Open https://my.commpeak.com/users/sign_in. On the Log in to continue screen, enter your email address and click Continue.

2. On the Welcome to CommPeak screen, enter your password and complete the Cloudflare human verification. To correct the email address, click Change. Then click Continue.

   

   TIP

   Check the Remember me checkbox to bypass re-entering your credentials for an extended period, even after closing the browser.

3. Complete login verification with a six-digit code. See Completing login verification below for both methods.

4. After you complete verification, you're logged in to CommPeak Portal and can start working.

   

   Completing login verification

   After you enter your password, CommPeak Portal shows the Login verification screen and asks fora six-digit code. Which code it asks for depends on the verification methods enabled on your account. To change them, see Your Profile.

   Verifying with an email code

   CommPeak emails a six-digit code to the address on your account.

   

   1. Check your inbox for the code and enter it in the six boxes on the Login verification screen.

      

   2. If the code does not arrive, click Resend it. A countdown runs before you can request another one.

      

   To switch methods for this login, click Use my authenticator app instead. To correct the address the code goes to, click change email.

   📘

   NOTE

   If the code does not arrive within a minute, check your spam folder before requesting another one.

   For the full list of causes, see Two-Factor Authentication (2FA) Problems in CommPeak Portal.

   Verifying with an authenticator app

   Open the authenticator app on your phone and enter the current six-digit code in the six boxes.

   

   • To sign in with a backup code, click Use a backup code instead. Each backup code works once.
   • To switch methods for this login, click Send me a code by email.

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   WARNING

   If you lose access to your authenticator app and have no backup codes left, you cannot complete verification on your own. Contact CommPeak support to recover access.

Recovering access when you cannot receive the code

If you cannot reach the email address on your account, click Can't access your email? on the Login verification screen. Instead of entering a code, you can select to confirm the specific details about your account.

1. In the Account recovery dialog, select a question from the 1st Question drop-down and
   enter your answer. To go back without recovering, click Back to code verification.

2. Click Continue to next question, then select and answer a second question the same way.

You can be asked to confirm any of these details:

• Last invoice amount
• Last payment amount and type
• Account address
• DID identity company name
• DID identity address
• PBX or dialer domain
• SIP account username, etc.

3. Alternatively, click Back to code verification to quit account recovery.

Signing in with Google or Microsoft (SSO)

Google and Microsoft sign-in works as single sign-on (SSO), so instead of entering a password, you can log in with your Google or Microsoft account.

1. On any login screen, you can select between two social login options, Continue with Google or Continue with Microsoft.

   

2. Proceed with the steps required by Google or Microsoft accordingly.

   

   3. After you complete verification by your social account provider, CommPeak signs you in and returns you to your Dashboard.

Linking an existing account

If you use a social login whose email address already belongs to a CommPeak account created with an email and password, the portal displays the Looks like you already have a CommPeak account screen.

Confirm the linking to sign in with the social account from now on. Your existing account data, balance, and settings remain unchanged: both login methods lead to the same account.

To proceed with your regular email login, click the Log in to continue link.

If you can't log in

If your credentials aren't working, click Can't log in? on the login screen to start account recovery.

See Resetting Your Password for the full walkthrough.