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CommPeak Portal
Getting Started
Onboarding Guide: Registering on CommPeak Portal
Logging In
CommPeak Portal Overview
My CommPeak Home: Dashboard
Getting Ready to Make Calls
Configuring SIP Account in Softphone App
VoIP Services
Getting Started
Configuring SIP Accounts
Adding SIP Accounts
VoIP Services Management
SIP Account Authentication
Enabling JWT Authentication for SIP Account
Allowed Caller IDs
Dynamic Caller ID Rules
Integrating WebRTC Phone into Web Pages Using CommPeak
Proactive Account Monitoring
How to Allow ICMP (Ping) Traffic for Your Office Router
Integrating WebRTC Applications with CommPeak
CommPeak's SIP Trunking Addresses
WebCall Widget: In-page VoIP Calls
FAQs
How Are Calls Handled and Optimized with CallBoost?
How Can I Set Up a VoIP Network With Dual ISPs?
How Can I Manage Load Balancing or Failover Across Multiple IP Addresses?
Do You Support DNS SRV Record?
Do You Support SIP over TLS and SRTP?
Can VPN Affect VoIP Calls?
Do You Support IPSec Integration With Customers?
What Codecs Provide the Best Sound Quality?
What Are CommPeak's Current IP Ranges?
Where Is My Traffic Sent to?
How to Learn Which Exactly Caller ID Rule Was Triggered?
What is E.164 Standard?
What Ports to Allow for CommPeak VoIP Services?
What to Do if Port 5061 is Blocked?
Important Note: Third-Party Applications Usage
Dialer
Recordings Access Accounts
Cloud PBX
Requesting a New PBX Instance
PBX Details
Configuring Access Control Lists
Recording Access Accounts
Network Statistics
DIDs
Getting Started
DID Types
Benefits of DIDs
Ordering and Activating CommPeak DID Numbers
Identities & Verification
Business Identity
Personal Identity
Managing Identities
KYC Instructions
Settings & Infrastructure
Receiving Incoming Calls to Your DID
Setting Up PSTN on Your DID Number
Setting Up Inbound Calls on Your SIP Account
Configuring DIDs to Forward Inbound SMS to TextPeak
Setting Voicemail for DID Numbers
Using DID Numbers
DID Inventory and Reports
Number Reputation Checks
Canceling a DID Number
DID Verification: How to Verify Your External Caller IDs
FAQs
What Is DID?
Do You Offer Termination in Every Country?
How to Create a Virtual Phone Number (DID)?
Do You Pass Caller ID? What Method Do You Use?
How Can I Get my DIDs Incoming Messages Into TextPeak?
Can I Setup Own Prefix to Use for Calling From Different DIDs to One Number?
Should Agents Add Prefixes When Dialing out?
Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
How Can I Replace Old Numbers For a Specific Route?
Are There Countries That Limit Incoming Caller IDs?
Can I Configure Outbound/Inbound Rates for Specific DIDs?
Troubleshooting
Choppy or Distorted Audio
Echo During Calls
One-Way Audio
Dropped Calls
SMS Services
Getting Started
Overview of CommPeak SMS Services
TextPeak Messaging Services
SMS Route Types: a Comprehensive Guide
SMS Management
Using the Streams SMS API in the CommPeak Portal
Creating SMS SMPP Channels
Sending Test SMS Messages
Generating SMS Delivery Reports
SMPP Technical Information
HTTP(S) API Description
Viewing SMS Messages Sent to DID Numbers
SMS Integrations
FAQs
Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
How Can I Get my DIDs Incoming Messages Into TextPeak?
Can I Send SMS Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
Can I Integrate WhatsApp/Telegram Instant Messaging Service?
How Can I Activate the SMS Option Through the Dialer?
Troubleshooting
SMS Delivery Failures
Delayed SMS Delivery
API Integration Issues
Issues with 2-Way Messaging
Compliance and Regulatory Issues
Speech to Text
Getting Started
Creating New Speech Transcripts
Viewing and Downloading Speech Transcripts
Troubleshooting
Inaccurate Transcriptions or Speech Recognition Errors
Speech Recognition not Activating
Error Messages During Transcription
Delayed Transcription Output
LookUp
Creating a New Lookup
Viewing Recent Lookups and Results
LookUp Requests Data Explained
LookUp API Service
FAQs
Can I Test Your HLR Lookup Service Before Buying?
Can I Know From LookUp.csv List if the Number Was Reachable?
Can I Send HLR Lookup Requests From CommPeak API?
Troubleshooting
HLR LookUp Returns an "Unknown" Status
Billing & Payments
Adding & Managing Credit
Adding Credit to Your Account
Payment Methods & History
Invoices
Recurring Payments
PayPal Payments
Usage & Monitoring
Call and SMS Pricing
Monitoring Spending from Dashboard
Payment History
Balance Graph
Managing Portal API Keys
Setting Spending Limit
FAQs
What Are Billing Increments?
What Payment Methods Do You Accept?
What Currencies Do You Accept?
What Is the Smallest Amount I Can Top Up?
What Are TCCL Bank Payment Supported Countries?
Settings: Users & Access
Users
Departments
Help & Support
My Tickets
Network Monitor Pinger
Requesting Refund
Profile & Account Settings
Notification Settings
My Contracts
Reports
Call Records (CDR)
Origination CDR
Daily Calls
Calls by Destination
Call Graphs
Balance Graph
Failed SIP Calls Analysis
Troubleshooting Failed SIP Calls
Account Security
PBX IP ACL Settings
Using CommPeak Support PIN
Proactive Account Monitoring
How to Handle Phishing and Spam Issues
How to Keep Your Account Secure
How to Create a Secure Password
How to Restore Your Forgotten Password
FAQs
How Do You Authenticate SIP Calls?
How Can I Know if I Received a Genuine CommPeak Email?
Data Privacy Concerns
FAQs
How Can VPN Affect VoIP Calls?
What Are the Supported Codecs?
Can I Make a Test Call Before Crediting my Account?
Do You Offer Termination in Every Country?
What Is SIP Origination and SIP Termination?
How Up-To-Date Are the CDRs?
Can I Use my Wireless Satellite Connection?
Can I Disable the Ability of the Specific User to See Balance and Total Usage?
Can I Use One Number on my SIP as a Static Number for Outbound and Inbound Calls?
Do You Have a VoIP Reseller Program?
Do You Have an SMS Reseller Program?
Troubleshooting
Login Difficulties in CommPeak Portal
Billing and Payment Issues in CommPeak Portal
API Integration Failures with CommPeak Services
Two-Factor Authentication (2FA) Problems in CommPeak Portal
Call Quality Issues
Reporting and Analytics Errors in CommPeak Portal
SIP Trunking
Getting Started
SIP Account Configuration
Registering in CommPeak Softphone
Registering in Zoiper
Registering in IP Phones
Setting Up a SIP Trunk in FreePBX
Setting Up a SIP Trunk in FreeSWITCH
Setting Up a SIP Trunk in an Asterisk PBX
SIP Trunking Management
Prioritizing Voice Traffic From CommPeak on Windows Environments
Dial Pattern for 3rd-Party PBXs
PBX VoIP Network and Firewall FAQs
No-Surcharge Country List for UK Dialing
Service Testing
CommPeak Speed Test
CommPeak Looking Glass
Realtime System Status
Running an Echo and DTMF Test
FAQs
How Are Calls Handled and Optimized with CallBoost?
How Should I Set Up a VoIP Network With Dual ISPs?
Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
Do You Support DNS SRV Record?
Do You Support SIP Over TLS and SRTP for Secure VoIP Communication?
How Can VPN Affect VoIP Calls?
Do You Support IPSec Integration With Customers?
What Codec Should I Use?
What Are CommPeak IP Addresses?
Where Is My Traffic Sent to?
How Can I Know Which Exactly Caller ID Rule Was Triggered?
What Are CommPeak SIP Signaling Addresses?
What is E.164?
What Are Allowed Ports for CommPeak VoIP Services?
What Should I Do if Port 5061 is Blocked?
What are STUN and TURN in SIP?
Important Note: Using 3rd-Party Applications
Troubleshooting
Choppy or Distorted Audio
Echo During Calls
Incorrect Caller ID Display
Call Connection Failures
One-Way Audio
Dropped Calls
Extension Registration Issues
CommPeak Dialer
Getting Started
Manager's Guide: Getting Your Agents Started
Agent's Guide: Getting Started
Dialer Navigation & Search
Dialer Dashboard
User Profile
Search Bar
Admin Tools
Users Management
Creating a Single User
Mass User Creation
Managing Existing Users
Active User Sessions
Desks
User Roles
Skill Groups
Users Breaks
Clock Out Reasons
Desk's Breaks
Groups Management
User Group Parameters
Filter Groups
Tips for Managing User Groups
Testing Lead Assignment
Group Leads Simulator
Priority Groups
Agents Management
Getting Your Agents Started - Manager's Guide
Getting Started - Agent's Guide
Dialer Calling Options
Predictive Dialing
Scheduled Calls
Personal Predictive Queue
Call Rating
Registering in Third-Party Softphones
Leads Management
Lead Search
Lead Files Management
Duplicates Management
Blacklists Management
Custom Lead Fields
Object Lists
Lead Indicators
Campaigns Management
Customizing Campaigns
Manager Hashtags
Campaign Rules
Lead Status Workflow
Realtime Management
Realtime Stats
Realtime Modules
Realtime Customization
Realtime Dashboard Templates
Realtime Alerts
Listen, Whisper, and Barge
Secure Login Options
External Identity Providers Login Options
Configuring Two-Factor Authentication (2FA)
2FA Login Steps
Special Login Conditions
Alerts on Password Reset Requests
Troubleshooting 2FA Login Issues
Settings & Infrastructure
General Settings
Access Control Lists
Default Timezones Management
CDR Dialing Pattern
Fields Translations
Call Center Regions
IP Addresses and Port Ranges for CommPeak Dialer
Outbound Configurations
Trunks
Auto Dialing Caller IDs
Manual Dialing Routes
Dialer Routes
Inbound Configurations
IVR Flows
IVR Elements
IVR Settings
IVR Canvas Builder
Queues Management
Recordings
Dialer Integrations
CRM Integration vs Uploading Lead Files
Dispatch Leads Automation (Incoming Request Global Adapter)
Click2Call Integrations Overview
Click2Call: Secure Leg-B Encryption Guide
FreshSales / FreshWorks Click2Call
Salesforce Click2Call
Leverate Click2Call
HubSpot Click2Call
Panda Click2Call
EasyTech Click2Call
Proftit Click2Call
Chameleon Click2Call
Zoho CRM
HubSpot CRM
Bitrix CRM
Webhooks Management
API Management
Messaging Channels
Creating Transactional Channels
Creating Two-Way SMS Channels
Creating WhatsApp Business Channels
Messaging Inbox
Making Inbox Calls
Incoming Messages Alerts
Troubleshooting Messaging Channels
My Channel Was Disabled Automatically
My Event Was Disabled Automatically
What Happens to Messages When My Channel or Event is Disabled?
Agents Can’t Modify the Event Message While Calling a Lead
My Agents Can't See the Option to Open the Messaging Inbox
I Cannot Choose the Right Messaging Route
Speech Recognition Management
Answering Machine Detection (AMD)
Reports & Analytics
Predictive Realtime Stats
Agents Performance Report
Personal Dialer Performance
Scheduled Calls by Agents
Shift Performance Stats
Call Analytics
Call Records List Report
Search Text in Calls
Agents Clocked-In Stats
External Reports
Messaging Logs
Network Stats
Additional Services
SMS
Call Transfers and Conferences
Voicemail Detection
Speech to Text
Interactive Features
WhatsApp Calls
Troubleshooting
No Agents on the Realtime Page
Agents' Actions Are Not Syncing to CRM
Agents Are Waiting Too Long for a Call
Agent Calling Only Old or Personal Leads
Dialer Call Quality Issues
Low Answer Seizure Ratio
No Initial Ring for Agents
Wrong Lead Called
Not Receiving Initial Softphone Calls for Dialer Predictive Mode
Microphone Volume Automatically Decreases: WebRTC Issue
2FA Login Issues
Manual Call Is Not Showing in Realtime
I Cannot Listen to Phone Calls in Realtime
TextPeak
Getting Started
Starting with TextPeak
TextPeak Login & 2FA
TextPeak Dashboard
Realtime Performance
Support
SMS Campaigns Management
Campaign Management Overview
Creating Campaigns
Managing WhatsApp Campaigns
Message Templates
Managing WhatsApp Templates
Word Groups
Analytics & Insights
Streams API Management
Getting Started with Streams API
Creating Marketing Streams
Creating Transactional Streams
Creating OTP Streams
Creating Two-Way Streams
Creating WhatsApp Streams
Viewing WhatsApp Stream Details
Creating a Token for WhatsApp Business
Creating Telegram Bot Streams
Contacts
Getting Started with Contacts
Creating Contact Lists from CSV Files
Connecting Contacts from App Integrations
Segments
Individual Contacts
Contact Fields
Sender IDs
Inbox
Agent's Guide: Managing Conversations
Making WhatsApp Business & VoIP Calls
Manager's Guide: Inbox Settings
Sender Profiles
Incoming Routing
Tag Management
Canned Templates
Conversation Goals
Team Management
User Management
Inbox Statistics
My Statistics
Space Statistics
Inbox Role Permissions
Messages
Managing Messages
Outgoing Messages
Incoming Messages
Domains and URLs
Domain Management
Domain Pools
URL Offers & Opt Out
TextPeak Integrations
monday.com Integration
Pipedrive Integration
Intercom Integration
Make Integration
Setting Triggers in Make
Zapier Integration
Setting Triggers in Zapier
Hubspot Integration
Integrating Hubspot and CommPeak SMS
Installing a Connection Between Hubspot and CommPeak
Importing Contacts from Hubspot CRM to TextPeak
Shopify Integration
Importing Contacts from Shopify to CommPeak SMS Platform
Zoho Integration
OpenAI Integration
Gemini Integration
Webhook Management
Working with Webhooks
Request Logs
Users & Roles Management
Managing Spaces & Teams
Managing Users
Role Permissions
Inbox Role Permissions
Settings & Infrastructure
My Profile
Blocked Destinations
Pricing
Sending Hours
API Keys
Tasks
FAQs
Can I Add SMS DID for Specific Country to Use With TextPeak Only?
How Can I Get my DIDs Incoming Messages Into TextPeak?
Can I Manage Permissions for my Agents?
Can I Integrate TextPeak With my CRM?
Can I Integrate WhatsApp/Telegram Instant Messaging Service?
Can I Set up Auto-Messaging with TextPeak on Classic PBX?
Troubleshooting
TextPeak 2FA Login Issues
Message Delivery Failures in TextPeak
Issues With 2-Way Messaging
Integration Challenges Between TextPeak and CRM Systems
Delayed or Failed Message Scheduling in TextPeak
Difficulty Adding or Managing Contacts in TextPeak
Not Receiving Inbound Messages in TextPeak
Cloud PBX
Getting Started
Navigation & Search
Dashboard
Getting Your Agents Started - Manager's Guide
Getting Started - Agent's Guide
User Profile
Admin Tools
Users Management
Creating a Single User
Mass User Creation
Managing Existing Users
Active User Sessions
Desks
User Roles
Users Breaks
Desk's Breaks
Realtime Management
Realtime Stats
Realtime Modules
Realtime Customization
Realtime Alerts
Agents Management
Call Rating
Registering in Third-Party Softphones
Secure Login Options
Login Through External Identity Providers
Configuring Two-Factor Authentication (2FA)
2FA Login Steps
Special Login Conditions
Alerts on Password Reset Requests
Troubleshooting 2FA Login Issues
Settings & Infrastructure
General Settings
Access Control Lists
CDR Dialing Pattern
Call Center Regions
Trunks
Manual Dialing Routes
Inbound Configurations
Designing IVR Flows
IVR Settings
IVR Canvas Builder
Guide to IVR Elements
Cloud PBX Integrations
Click2Call Integrations Overview
Click2Call: Secure Leg-B Encryption Guide
FreshSales / FreshWorks Click2Call
Salesforce Click2Call
Leverate Click2Call
HubSpot Click2Call
Panda Click2Call
EasyTech Click2Call
Proftit Click2Call
Chameleon Click2Call
API Management
Speech Recognition Management
Messaging Channels (PBX)
Creating Transactional Channels (PBX)
Creating Two-Way SMS Channels (PBX)
Creating WhatsApp Business Channels (PBX)
Messaging Inbox (PBX)
Incoming Messages Alerts
Troubleshooting Messaging Channels
Reports & Analytics
Agents Performance Report
Call Records List Report
Search Text in Calls
External Reports
Messaging Logs
Network Stats
Additional Services
WhatsApp Calls
FAQs
How Can I Edit my Agents' Names?
How Can I Setup C2C After I Switch to a New CRM? Where Can I Find the Endpoints and Extensions?
How Can I Whitelist Specific IPs Under Click2Call ACL?
How Can I Configure a New PBX-Dialer Version and Delete the Old One?
How Can VPN Affect VoIP Calls?
Troubleshooting
Microphone Volume Automatically Decreases: WebRTC Issue
Integration Challenges with CRM Systems
2FA Login Issues
I Cannot See Click2Call in my CRM
Classic PBX
Getting Started
Settings
Viewing Network Statistics
Configuring Outbound Caller IDs
Adding Devices and Users
Transferring Calls in PBX
Blacklisting an Incoming Number
PBX IP ACL Settings
Configuring Incoming Call Flow
Configuring Inbound Call Routes in PBX
Creating a Queue in PBX
Configuring IVRs
Configuring Announcements
Adding Time Groups and Time Conditions
Why You Need Call Forwarding to Voicemail
Click2Call
Getting Started with Click2Call
Click2Call Information for CRM Developers
PBX Stats
Getting Started
PBX Stats Overview: Video Guide
Manager Login
Dashboard
Logging In to CommPeak Softphone
Configuring a Device and Logging in to Zoiper Softphone
Configuring a Device and Logging in to MicroSIP Softphone
Configuring IP Phones
IP-Based Access Control
Configuring PBX Stats
Desks
Agents
Devices
Pause Types
Scheduled Reports
Users
Roles & Permissions
Webhooks
Admin Page
Live Sessions
Activity Logs
Phone Number Masking
Getting PBX Stats API Keys and Documentation
Working with PBX Stats
Stats by Queue
Queue Manager
Stats by Agent
Tasks
Realtime Monitoring
Listen, Whisper, Barge, Split Recording
Listen, Whisper and Barge from Softphone
Creating Report Templates
CDRs
Managing Agents
Configuring a Device and Logging In to MicroSIP Softphone
Configuring a Device and Logging In to Zoiper Softphone
FAQs
How Should I Set Up a VoIP Network With Dual ISPs?
Do I Need to Configure My Home Firewall for VoIP?
What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
Do You Support Any SIP TLS SRTP Encryption Methods?
How Can I Whitelist Specific IPs Under Click2Call ACL?
Can I Add a Second Queue to an Inbound Number?
How to Create Outbound/Inbound Configuration in my PBX?
How Can I Setup C2C After I Switch to a New CRM?
How Can I Monitor the PBX Extension Latency?
How Can VPN Affect VoIP Calls?
Can I Set up Auto-Messaging on the Classic PBX Using TextPeak?
Troubleshooting
PBX Call Quality Issues
Access to PBX Stats Denied
2FA Login Issues
When I Click the Click2Call Link, it Says the Webpage is Unavailable and Does Not Initiate a Call
Not Receiving an Incoming Call When Using Listen or Whisper
CommPeak Softphone
Getting Started
CommPeak Softphone Options
Standalone CommPeak Softphone
Built-in CommPeak Softphone
Web-Based Softphone Widget
Built-in Softphone for JWT-Enabled SIP Accounts
How SSO Login Works in Softphone
Login with 2FA Support
Operating Standalone CommPeak Softphone
System Requirements
Interface Description
Making Calls
Active Call Functions
Call History
Listen, Whisper, & Barge
Available & DND Statuses
Rating Calls
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating Built-In CommPeak Softphone
Making Calls
Active Call Functions
Call History
Phonebook
Listen, Whisper, & Barge
Available & DND Statuses
Rating Calls
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating Web-Based Softphone Widget
Making Calls
Softphone Chrome Application
Active Call Functions
Call History
Listen, Whisper, & Barge
Available & DND Statuses
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating the Built-In Softphone for SIP Accounts
Making Calls
Active Call Functions
Call History
Listen, Whisper, & Barge
Available & DND Statuses
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
FAQs
What Do I Need to Make Calls with CommPeak Softphone?
Can I Transfer Calls in CommPeak Softphone?
What DTMF Modes Does CommPeak Softphone Have?
How Can I Check My Sound?
How Can I Improve the Audio Quality of Calls?
How Can I Check my Ping/Jitter in Softphone?
How Can I Add One More Call to the Active Call?
Why Enable STUN/TURN in CommPeak Softphone?
Troubleshooting
Not Receiving Initial Softphone Calls for Dialer Predictive Mode
Microphone Volume Automatically Decreases
Unable to Make or Receive Calls
Choppy or Distorted Audio
Echo During Calls
One-Way Audio
Dropped Calls
Extension Registration Issues
Built-In Softphone Login Error: 403 - IP mismatch
AFFILIATES
Getting Started with CommPeak Affiliate Program
Joining CommPeak Affiliate Program
Affiliate Profile Approval
Completing KYC Verification
Managing Your Payouts
Working with CommPeak Affiliate Program
Affiliates Portal: Overview
Commission Payout
Managing Your Customers
Viewing Your Balance
Troubleshooting
Account Activation Delays
Accessing the Affiliate Portal
Understanding CommPeak Services
Affiliate Data Privacy Concerns
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