Troubleshooting

Troubleshooting CommPeak Dialer Issues

Refer to the following articles for information on how to address issues that may arise when using CommPeak Dialer:

No Agents on the Realtime Page

Agents' Actions Are not Syncing with a CRM

Agents Are Waiting Too Long for a Call

Agent Calling Only Old or Personal Leads

Dialer Call Quality Issues

Low Answer Seizure Ratio

No Initial Ring for Agents

Wrong Lead Called

Not Receiving Initial Softphone Calls for Dialer Predictive Mode

Microphone Volume Automatically Decreases: WebRTC Issue

2FA Login Issues

Manual Call Is Not Showing in Real-time

I Cannot Listen Phone Calls in Real-time

Updated about 1 month ago

What’s Next

No Agents on the Realtime Page