Alerts on Password Reset Requests

Password reset by user

1. When users click the Forgot Password link on the login screen, they are prompted to enter their username or email address.

   

2. The users enter their email address or username and then click Reset Password.

   

3. An email with a one-time link is sent to the user’s registered email address. The link is valid for 30 minutes.

   

4. After clicking the one-time link, the user can set a new password securely.

   

🚧

WARNING

Contact support if the agent doesn't see the reset password option.

Password reset by account administrators

Account administrators can reset a user’s password by navigating to the User Management page in the Dialer or Cloud PBX as follows:

1. Go to the Actions > Select action menu for the desired user.

2. Click Reset Password.

   

3. A confirmation message will appear. Click Reset again to confirm.

   

4. If confirmed, a temporary password is assigned to the user and shown for several seconds to the administrator at the top of the screen. Copy the password and provide it to the user.

   

5. On their next login, the user must change the temporary password to a new secure one.

   

Email notifications for password changes

Both password reset actions by users or administrators will trigger an email notification to the user. The email will include:

• confirmation that the password was changed
• details about the request, including the location of the user or administrator who initiated the password change.

This ensures transparency and provides an additional layer of security, allowing users to detect any unauthorized password changes.