Troubleshoot Speech-to-Text Issues

Find the issue you see in the table below, then open its article for the full fix. Most Speech-to-Text issues come from microphone access, transcription settings, account limits, or the network, so start with the quick checks.

Check these first

Run these checks before you open an article. They solve many transcription issues.

Allow microphone access in your device and browser settings, and use an up-to-date browser that supports speech recognition.
Make sure the transcription language matches the language spoken in the recording. See Creating New Speech Transcripts.
Make sure your account is within its usage limits and your user role has permission to manage transcriptions. See Role Permissions.
Test your connection with the CommPeak Speed Test.

Speech-to-Text issues

Each article covers one symptom and its fix.

Issue	What you see	Common causes
Speech Recognition Not Activating	Speech-to-Text does not start or respond	No microphone access, a browser that does not support speech recognition
Error Messages During Transcription	An error message appears when you try to transcribe audio	Usage limits reached, missing role permissions
Inaccurate Transcriptions or Speech Recognition Errors	Transcripts contain wrong words or misinterpreted speech	Poor audio quality or background noise, the wrong transcription language, accents and dialects
Delayed Transcription Output	Transcripts appear long after the speech	High demand at peak hours, Network Latency

Still need help?

To control which calls are transcribed, see Speech Recognition Management. To review recordings and their transcripts, see Viewing and Downloading Speech Transcripts. If none of the articles solve the issue, contact CommPeak Support and include the error message you see.