Available & DND Statuses

In CommPeak Softphone, you can switch your status. It can be either Available or Do Not Disturb (DND).

The Available status lets agents receive and make calls. It is set by default.

While DND is active, you can only make outgoing calls.

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NOTE

You can check this simple step-by-step guide to learn how to set up JWT authentication for your built in CommPeak Softphone.

To switch to DND:

1. Click the profile button.

2. Choose Do Not Disturb.

   

To exit the DND mode:

1. Click the profile button.

2. From the drop-down menu, choose Available or click the Go online link at the top right.