Speaky
Speaky is a friendly chat assistant inside your CommPeak Cloud PBX. Ask a question in plain language and get an instant answer — from how-to guidance to a look at your own account.
In shortSpeaky is a friendly chat assistant that lives inside your CommPeak Cloud PBX. Ask it a question in plain language, and it answers instantly — from how-to guidance to a look at what's happening in your own account.
What is Speaky?
Speaky is a chat assistant built right into your CommPeak Cloud PBX. You'll find it as a small chat bubble in the bottom-right corner of every page. Click it, type your question the way you'd ask a colleague, and Speaky replies in seconds.
Speaky helps you in two ways:
- Answers your how-to questions — like "How do I design an IVR flow?" or "What is a DID?" Every answer comes straight from CommPeak's official documentation, with links so you can read more.
- Looks into your own account — like "Why isn't my desk registering?" or "Show my call stats for last week." Speaky checks the real data in your account and explains what it finds.
If Speaky can't fully resolve an issue, it can connect you to a real person on our support team (when live chat is enabled on your account).
Your data stays privateSpeaky only ever looks at information you already have access to, and it never changes anything in your account. More on this below.
Opening Speaky
Look for the chat bubble in the bottom-right corner of any page in your Cloud PBX. Click it, and the chat panel opens with a greeting and a few suggested questions to get you started.
Just type your question and press Enter. There's no special syntax to learn — write it however it feels natural.
TipDon't see the bubble? Your Cloud PBX administrator can turn Speaky on for your user role, or add it to your role by selecting the ACL permission
index_smartAssistent.
What can you ask
Product & how-to questions
Ask Speaky anything about how CommPeak Cloud PBX works. It answers from our official documentation and includes source links so you can dig deeper.
| What you might ask | What Speaky does |
|---|---|
| "How do I design an IVR flow?" | Walks you through the steps in the IVR builder, with a link to the full guide. |
| "How do I set up a trunk?" | Points you to the exact steps in the documentation. |
| "How do I find my call recordings?" | Explains where recordings are stored and how to search them. |
Questions about your own account
Speaky can also look into your live account to help you troubleshoot and understand what's going on. It shows you the same information you'd find by clicking around the app yourself — just faster.
| What you might ask | What Speaky does |
|---|---|
| "Why isn't my desk registering?" | Checks whether the desk is configured and connected, then explains what's stopping it from registering. |
| "Show my call stats for last week" | Returns call counts, talk time, and outcome breakdown for the dates you choose. |
| "Why did this call fail?" | Walks through the call's history — how it was routed, its duration, and the hang-up reason. |
| "Which of my trunks are active?" | Lists your active routes by name and how each is used. |
| "How many phone numbers (DIDs) do I have, and where do they route?" | Lists your numbers and the inbound flow each one points to. |
| "Is IP 1.2.3.4 allowed to connect?" | Checks the IP against your account's connection (firewall) rules. |
Talking to a real person
If Speaky can't resolve your question, look for the "Didn't solve it? Talk to an agent" link at the bottom of the chat. Click it, and Speaky hands your conversation over to our support team — along with a summary of what you were discussing, so you don't have to repeat yourself.
NoteThis option appears when live chat is enabled for your account. If you don't see it, Speaky will still do its best to help you directly.
Your privacy & safety
We designed Speaky to be genuinely safe to use every day:
- You only ever see your own data. Speaky shows exactly what you'd be able to see by navigating the app yourself — nothing more.
- It can't change anything. Speaky is read-only. It can look things up and explain them, but it can never edit settings, change call routing, or alter your data.
- Sensitive details stay hidden. Phone numbers are masked just as they are elsewhere in the app, and technical credentials are never shown.
- Your data stays with CommPeak. Speaky runs within CommPeak's own AI infrastructure — your account information is never sent outside of CommPeak.
Helping Speaky improve
Under every answer, you'll see a thumbs-up / thumbs-down "Was this helpful?" option. Your vote goes to our product team and helps us make Speaky better over time. It only takes a second, and it makes a real difference.
Good to know
- Ask naturally. There's no command list to memorize — just ask like you'd ask a teammate.
- Answers are grounded. How-to answers come only from CommPeak documentation. If something isn't covered, Speaky will tell you rather than leaving you to guess.
- It's always there. Speaky is available on every page, whenever you need a quick answer.
- For anything bigger, the "Talk to an agent" handoff connects you to a human when Speaky can't finish the job.
Questions about your account or Speaky? Reach out to your CommPeak account manager or our support team any time.
Updated 1 day ago