CommPeak Dialer Video Tutorials

Learn how to set up, manage, and optimize your Dialer with our step-by-step video tutorials. Get clear guidance on key features to improve efficiency of your calling process.

Getting Started

Agent's Guide: Get started with predictive calling

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Agent's Guide: Dive into the essentials of Agent workspace

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Users Management

Manage your users easily

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Create a single user account

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Add multiple users at once from a file

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Create and edit desks, and add or remove users

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Learn about default roles in CommPeak Dialer and how to request new roles

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Modify skill groups, add or delete users

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User Groups

Configure filter groups within user groups

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Test lead assignment to verify to which user group your leads belong

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Leads & Campaigns

Learn how to use the Test lead assignment feature

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Realtime

Learn how to work with Realtime page

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Customize the Realtime page for monitoring your call center activities

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Agents

Learn the essentials of using the CommPeak Dialer

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Discover the calling options for agents to communicate with leads

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Understand how to work in the Predictive Dialing mode

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Updated 11 days ago