The Blacklists Management section under Leads & campaigns lets you handle the leads you do not want to be called.

Here you can upload blacklisted leads, approve the uploaded numbers, or remove them from the blacklist.

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NOTE

To learn how to manage blacklisted leads using our API, refer to our API reference articles covering the following operations:

• Retrieving details of a specific blacklisted lead
• Deleting a specific blacklisted lead entry and all its associated details
• Moving a blacklisted lead's phone number to the approved DNC list
• Removing a blacklisted lead's phone number entry from the approved list
• Retrieving all blacklisted lead entries
• Creating a blacklisted lead (DNC) entry
• Retrieving blacklisted lead details by phone number
• Approving/Unapproving multiple blacklisted lead (DNC) entries simultaneously.

Adding Leads to a Blacklist

On the Add Blacklisted Leads tab, you can upload a file containing data about the leads that you do not want to be dialed (and mark them as DNC leads.

Requirements for the blacklist file:

• .csv format
• Contains only one column - the list of phone numbers
• No longer than 50K rows long to prevent overload.

To upload a blacklist file:

1. Go to Leads & Campaigns > Blacklists Management in the main menu and switch to the Add Blacklisted Leads tab.
2. Select the suggested checkboxes if you want to mark all the uploaded leads as approved or permanently approved at once. Otherwise, you can approve them later.
3. Click Choose File and browse for the file to upload.

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IMPORTANT

Make sure that your CSV file contains only one column with leads' phone numbers and without any letters.

4. Click Upload.

5. You will be redirected to the Tasks Logs page, where you can track the upload progress.

Approving Blacklisted Leads

You can approve the leads added to a blacklist while uploading them if you put a checkmark in one of the suggested checkboxes - Mark all dnc leads as approved or Mark all dnc leads as approved permanently.

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NOTE

Approving blacklisted leads permanently makes it impossible to unapprove them or delete from the list.

The leads uploaded with approval will appear on the Blacklisted Leads tab.

Those leads that still need approval will be saved to the Blacklisted Leads for Review tab.

To approve a single blacklisted lead:

1. Go to the Blacklisted Leads for Review tab.

2. On the line for the lead you want to approve, select Approve Blacklist number in Actions.

   

   The lead will be moved to the Blacklisted Leads tab.

To approve multiple blacklisted leads:

1. On the Blacklisted Leads for Review tab, select the lines with the leads you would like to approve.
2. At the bottom of the page, select Approve in the drop-down list.
3. In the other drop-down list, you can choose from more options for which records to select.
4. Click OK.
   The selected numbers will be moved to the Blacklisted Leads tab.

In the same way, you can unapprove the approved leads. Just select the relevant option under Actions, or a group action at the bottom of the page.

Removing Leads from the Blacklist

You can remove both approved leads and leads under review from the blacklist.

To remove a single lead from the blacklist:

1. Go to the Blacklisted Leads or Blacklisted Leads for Review tab.

2. On the line for the lead you want to remove, select Remove from Blacklist in Actions.

   

   The lead will be removed from the blacklist and can be called again.

To remove multiple leads from the blacklist:

1. On the Blacklisted Leads or Blacklisted Leads for Review tab, select the lines with the leads you would like to remove.

2. At the bottom of the page, select Delete from Blacklist in the drop-down list.

3. In the other drop-down list, you can choose from more options for which records to select.

4. Click OK.

   

   The selected numbers will be removed from the blacklist and can be called again.