TextPeak Channels Overview

Channels is the TextPeak page where you create, configure, and monitor every messaging route on your account. It takes over from the Streams API page and groups each route under the channel type it belongs to.

What you can do with Channels

• Group routes by type so you open WhatsApp, Email, or WebChat and see only the channels that belong to it.
• Create a channel through a form that names the route first and collects its type-specific settings after. The number of steps depends on the type.
• Manage a channel in one place, including its token, its details, its type settings, and its message templates.
• Check channel status at a glance, so you can tell which routes are ready, which are still drafts, and when each last carried traffic.

Opening the Channels page

1. Log in to TextPeak in your browser.
2. Click Channels in the main menu on the left.
3. The Channels page opens and lists every channel type, with the number of channels you have created under each one.

Channel types

Each card on the Channels page opens a page for one type. The count on the card tells you how many channels of that type exist on the account.

Working with a single channel type

Opening a type card takes you to that type's page, which holds a short description of the type, a Read the docs link, and the list of channels you have created.

Most types share the same columns, and the fourth column changes with the type. The table below is the WhatsApp set.

WebChat is the exception: its list has no Status, Tags, Default sender, or Last activity columns, and shows Name, Domains, Widget key, and Created instead.

To open a channel, click its name.

Managing a channel

The Manage channel page holds everything for one channel. Its left panel lists the sections, and the panel on the right scrolls through them.

Channel management

This section holds the credentials, the test action, and the lifecycle actions.

Email channels add one more action, Domain records. Click Show DNS records to open the records the sending domain needs and see whether each one has verified. For details, see [doc: creating-email-channels].

Channel details

Holds the channel name, its description, its IP restriction, and its tags. Click Edit details to change them.

Type settings

Types that have settings of their own get a second numbered section, named after the type. WhatsApp channels have Connect WhatsApp, which shows the WhatsApp Business account the channel is connected to, WebChat channels hold the widget configuration, and Email channels hold the sending domain and its DNS records. SMS Marketing and SMS Two-way channels have no type settings, so their Manage channel page holds only Channel management and Channel details.

Channel message content

Lists the event templates the channel can send, with the approval status, the category, and the language of each one. Click New event template to add one, or use the pencil and bin icons to edit or remove an existing template. Only the types that carry templates have this section.

Creating a channel

Every type starts with the same Channel details step. How many steps follow it depends on the type.

To create a channel:

1. Open the type you want, then click Add channel.
2. On the Channel details step, enter a Channel name and a Channel description.
3. Set Enable IP ACL if you want to restrict which addresses may call the channel, and add any Tags.
4. Select Use Demo Sending to simulate delivery without sending real messages.
5. For a one-step type, click Save & activate. For a type with more steps, click Next, complete the remaining steps, then click Save & activate on the last one.

For the type-specific steps, see Creating WebChat Channels, Creating Email Channels, and Creating WhatsApp Streams. To connect a WhatsApp Business account through the Meta sign-in, see Connecting WhatsApp Business with the Embedded Launcher.