TextPeak Channels Overview

Channels is the TextPeak page where you create, configure, and monitor every messaging route on your account. It replaces the Streams API page and groups each route under the channel type it belongs to.

What you can do with Channels

• Group routes by type so you open WhatsApp, Email, or WebChat and see only the channels that belong to it.
• Create a channel through a two-step form that names the route first and collects its type-specific settings second.
• Manage a channel in one place, including its token, its details, its type settings, and its message templates.
• Check channel status at a glance, so you can tell which routes are ready, which are still drafts, and when each last carried traffic.

Opening the Channels page

1. Log in to TextPeak in your browser.
2. Click Channels in the main menu on the left.
3. The Channels page opens and lists every channel type, with the number of channels you have created under each one.

Channel types

Each card on the Channels page opens a page for one type. The count on the card tells you how many channels of that type exist on the account.

Working with a single channel type

Opening a type card takes you to that type's page, which holds a short description of the type, a Read the docs link, and the list of channels you have created for this particular type, for example, WhatsApp channels.

Refer to the following table for the columns in the channel list. The exact set varies by channel type: WebChat lists domains and a widget key, SMS Marketing, SMS Transactional/OTP channels, and SMS Two-way channels list route IPs, while Voice lists Caller ID.

To open a channel, click its name.

Managing a channel

The Manage channel page holds everything for one channel. Its left panel lists the sections, and the panel on the right scrolls through them.

Channel management

This section holds the credentials, the test action, and the lifecycle actions.

Channel details

Holds the channel name, its description, its IP restriction, and its tags. Click Save details to change them.

Type settings

The second numbered section changes with the channel type. WhatsApp channels ask for the auth token and business ID of the WhatsApp Business account, WebChat channels hold the widget configuration, and Email channels hold the sending domain and its addresses.

Channel message content

Lists the event templates the channel can send, with the approval status, the category, and the language of each one. Click New event template to add one, or use the pencil and bin icons to edit or remove an existing template.

Creating a channel

Every channel type uses the same two-step form.

1. Open the type you want, then click Add channel.
2. On the Channel details step, enter a Channel name and a Channel description.
3. Set Enable IP ACL if you want to restrict which addresses may call the channel, and add any Tags.
4. Select Use Demo Sending to simulate delivery without sending real messages.
5. Click Next.
6. Complete the settings for the channel type, then save.

For the type-specific steps, see Creating WebChat Channels, Creating Email Channels, and Creating WhatsApp Streams.

Getting started

If you are new to TextPeak routes, start with Getting Started with Streams API, then choose the channel type that matches the traffic you want to send.