Use the External DID Numbers page to connect Direct Inward Dialing (DID) numbers you own through other providers, forward their calls to CommPeak's SIP servers, and manage them alongside your CommPeak inventory.

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CommPeak DIDs vs External DIDs: What's the same and what's different

Managing external DID numbers works much like managing your CommPeak DIDs. You can apply many of the same actions - forwarding incoming calls to your DIDs, adding tags, enable/disable maintenance mode, and test calls - from a familiar interface. The range is narrower, though: CommPeak account-managed features such as Auto-renewal, Identities, Monthly fee tracking, SMS delivery, and Reputation checks apply only to CommPeak-issued DIDs and aren't available for external numbers.

External DID numbers are virtual numbers you purchased outside CommPeak. Once you forward their calls to CommPeak's SIP servers and verify them in My CommPeak, you can use the following CommPeak features and manage them next to your CommPeak DIDs:

• configuring Voice URI routing
• setting Up PSTN
• setting up inbound calls on SIP account
• creating and managing tags
• making test calls
• enabling/disabling maintenance mode.

To open the External DID Numbers page:

1. Expand DIDs in the menu on the left.
2. Click External Numbers.

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IMPORTANT

Before you add and manage external DIDs in My CommPeak, set up call forwarding on your provider's side and verify the numbers with CommPeak. For the full setup workflow, see the DID Verification: How to Verify Your External Caller IDs article.

External DID Numbers table

The External DID Numbers table lists every third-party DID you've added to your CommPeak Account, with the number of entries shown above the table.

Refer to the following table for column descriptions:

Status Values

An external DID number progresses through the following statuses:

Searching and Filtering

Use the Search field at the top right of the table to find a specific number, or click Filters to narrow the list.

To filter the list:

1. Click Filters at the top right of the table.

2. Use the drop-down lists to filter by one or more of the following:

3. To additionally sort by numbers with the maintenance mode enabled, check the corresponding checkbox.

4. The Filters button shows a counter with the number of active filters.
5. To start filtering, click Search.
6. To remove all filters, click Clear.

Adding External DID Numbers

Adding an external number is a three-step process: confirm SIP forwarding is in place, upload or enter the numbers, and verify them through a test call.

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BEFORE YOU START

Configure call forwarding for every external DID on your provider's side before adding it in My CommPeak. Forward each call to sip:{e164}@out.commpeak.com, replacing {e164} with the full number in E.164 format (for example, sip:[email protected]). Without this, verification will fail.

To add external DID numbers:

1. Open the External Numbers page.
2. Click Add external DID numbers at the top right.
3. Review the SIP forwarding requirements. When call forwarding is in place on your provider's side, select I configured DIDs according to requirements and click Proceed to verification.

4. Add the numbers either by uploading a file or by entering them manually:

   • Upload a file: drag and drop a .csv or .txt file into the upload area, or click the area to browse.
   • Enter numbers manually: type a number in E .164 format in the Enter number field and click Add. Repeat for each number you want to register.

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NOTE

For .txt or _.csv _uploads, the system requires a one number per line format.

5. Click Confirm.
6. Review the validation results. CommPeak sorts your entries into Valid number and Invalid number lists.

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NOTE

If your list includes numbers flagged as invalid or routed to a destination that's restricted for your account, contact CommPeak support to continue the verification process for those numbers.

7. Select I have configured DIDs properly, let's proceed to verification (real call will be performed) and click Proceed to verification.

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IMPORTANT

When you proceed, CommPeak places a real call to each valid number to verify the forwarding setup. Make sure your provider-side forwarding is live before you confirm.

8. A success message confirms that CommPeak has accepted your numbers for creation.

9. The new entries appear in the External DID Numbers table with the status Verification pending until the test call completes.

Managing External DID Numbers

External DIDs: Actions

After a number is verified, use the three-dot Actions icon at the right of its row to update routing, configuration, or status. The menu is grouped into three sections: Routing, Config, and Actions.

Refer to the following table for action descriptions:

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IMPORTANT

Disable number is destructive: it stops CommPeak from routing incoming calls on the number.

Confirm whether re-enabling requires running the verification flow again before disabling in production.

Managing Multiple External DIDs

You can apply the following actions to multiple external DID numbers at once:

• Change configuration
• Manage tags
• Enable maintenance mode or Disable maintenance mode

To apply the needed action, select the checkboxes on the left of each row, then use the bulk action controls above the table.

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NOTE

For more details, see the Managing Multiple DIDs article.

Note that bulk actions for external DID numbers differ from those of CommPeak DIDs' described.