Use this guide to prepare, upload, and verify the compliance documents required before you purchase CommPeak services.

Compliance Document Requirements

❗️To meet compliance, you need to provide the following documents:

• Company Registration Certificate: A valid document confirming your company’s legal registration status.
• Authorized Representative’s ID: A government-issued ID (e.g., Passport or Driver’s License) for the person managing the account.
• Proof of Address: A utility bill (electricity, water, or internet) or bank statement issued within the last three months that clearly shows your registered address .

How to Upload Documents

Follow these steps to submit your documentation for verification:

1. Log in to your CommPeak Portal account.
2. Navigate to DIDs in the main menu and select the Identities tab.

   

3. Proceed with uploading high-resolution, legible copies of your documents into the designated fields.

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NOTE

You can check the Managing Identities and KYC Instructions articles for more details.

Matching Your Profile and Address

❗️To prevent delays in approval, ensure that the address in your CommPeak profile PRECISELY matches the address stated on your proof of address documents.

Ensure that:

• The address precisely matches the data provided in your utility bill.
• You update the supporting documents in the Portal if your registered address changes.

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IMPORTANT

• Utility bills must be from the last three months.
• Use formats like PDF or JPG.

Processing Time: Once uploaded, our compliance team will review your documents. You will receive a notification once your identity is verified.

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NOTE

Check the CommPeak’s Identity Verification: What to Expect? article for more details.

Related Topics

Updating your CommPeak profile information Troubleshooting document upload issues Understanding compliance requirements for international numbers.