The CommPeak Cloud PBX API allows businesses to control various aspects of call center operations, including call routing, user accounts, extensions, and device settings.
Call Management
In the Call Management API, you can retrieve details about all calls, access specific call information, and listen to audio recordings of individual calls.
Click2Call
The Click2Call API allows you to initiate calls by first ringing an agent’s extension. Once the agent picks up, the system will automatically connect the agent to the target number.
User Management
User Management API enables you to access a list of all users, create new users, and retrieve specific user details based on their ID. You can also update user information and delete users from the system when necessary.
User Desk Management
The User Desk Management API allows you to retrieve information about available desks, create new desks, and update details of existing desks.
User Role Management
User Role Management API provides the capability to retrieve and manage user roles. You can get a list of all roles, access specific role details, and update role information.
Logs
The Logs API allows you to retrieve audit logs, providing insights into system usage and activity within a specified time frame. You can also filter logs based on specific criteria.
Speech Recognition
In the Speech Recognition API, you can send completed calls to a speech recognition service for analysis and retrieve details about these processed calls.
Route Caller IDs (DID)
The Route Caller IDs API allows you to manage caller IDs associated with specific routes. You can retrieve, create, update, and delete these caller IDs as needed.
Call Detail Records
The CDRs API allows you to retrieve detailed records of all calls made within the system.
Device Management
Device Management API enables you to access a list of all devices connected to the PBX, add new devices, and retrieve, update, or delete device details.
Call Center Regions
In Call Center Regions API, you can retrieve information about the FreeeSWITCH regions to connect agents to the FreeSWITCH closest to your call center.