Admin Tools Overview | CommPeak Cloud PBX

This section is designed for administrators, providing the necessary tools to effectively manage, monitor, and configure your Cloud PBX environment.

You will find detailed articles on managing your users, overseeing live operations, and optimizing your agent workforce here.

This section is divided into the following key areas:

Users Management

This is your central hub for managing all user accounts within the Cloud PBX system. Proper user setup is the foundation of a secure and organized PBX.

Realtime Management

The Realtime dashboard provides a live view of all activity on your Cloud PBX. It is an essential tool for managers to monitor ongoing operations and make immediate decisions.

Agents Management

Agents Management focuses specifically on the configuration and performance of your call-handling workforce. Optimizing agent settings is key to maximizing productivity and customer satisfaction.