Call Rating

Learn about the call rating feature that enables you to easily give feedback about the call quality and report call issues.

Agents can rate the call quality and report call issues during the call or after it.

Managers can identify problematic calls in the Call Record List report and review issue descriptions along with precise timestamps to understand when each issue occurred.

You can activate the call rating feature in the Extended Settings section under General Settings.

In the following section, we demonstrate how to submit call issues.

You can report issues during the call

or after it has ended.

Updated 5 days ago