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CommPeak Portal

  • Getting Started
    • Registering an Account at CommPeak Portal
    • Logging in to CommPeak Portal
    • Getting Ready to Make Calls
    • Configuring a SIP Account in Softphone App
    • Call and SMS Pricing
    • Adding Credit to Your Account
    • Notification Settings
    • Users
    • How to Contact CommPeak Support
    • My Tickets
  • SIP Account Configuration
    • Registering in CommPeak Softphone
    • Registering in Zoiper
    • Registering in IP Phones
    • Setting the Spending Limit with the Rate Cap
    • Setting Up a SIP Trunk in FreePBX
    • Setting Up a SIP Trunk in FreeSWITCH
    • Setting Up a SIP Trunk in an Asterisk PBX
  • Settings
    • Your Users
    • How Can VPN Affect VoIP Calls?
    • Departments
  • VoIP Services
    • Configuring SIP Accounts
    • Adding SIP Accounts
    • SIP Account Authentication
    • Allowed Caller IDs
    • Dynamic Caller ID Rules
    • Network Monitor Pinger
    • Proactive Account Monitoring
    • How to Allow ICMP (Ping) Traffic for Your Office Router?
  • Dialer
    • Recordings Access Accounts
  • Cloud PBX
    • PBX Details
    • Configuring Access Control Lists
    • Recording Access Accounts
    • Network Statistics
  • SMS Services
    • SMS Service - Getting Started
    • SMS Route Types: A Comprehensive Guide
    • Using the Streams SMS API in the CommPeak Portal
    • Creating SMS SMPP Channels
    • Sending Test SMS Messages
    • Generating SMS Delivery Reports
    • SMPP Technical Information
  • DID Numbers
    • Getting Started
    • Voicemail Settings for DID Numbers
    • DID Inventory and Reports
    • Identities
    • KYC Instructions
    • Auto Spam Checks
    • Viewing SMS Messages Sent to DID Numbers
    • What Is DID Verification? How Do I Verify my External Caller IDs?
  • Billing
    • Monitoring Your Spending from Dashboard
    • Adding Credit to Your Account
    • Call and SMS Pricing
    • Payment History
    • Invoices
    • Recurring Payments
    • Open Credit Lines
    • Balance Graph
    • PayPal Payments
    • Requesting a Refund
    • TCCL Bank Payment Supported Countries
    • Getting Portal API Keys and Documentation
  • Reports
    • Call Records (CDR)
    • Origination CDR
    • Daily Calls
    • Calls by Destination
    • Call Graphs
    • Balance Graph
    • Failed SIP Calls Analysis
      • Troubleshooting Failed SIP Calls
  • Account Security
    • PBX IP ACL Settings
    • Using CommPeak Support PIN
    • Proactive Account Monitoring
    • How Can I Handle Phishing and Spam Issues?
    • How to Keep Your Account Secure
    • How to Create a Secure Password
    • How to Restore Your Forgotten Password
  • Your Profile
    • Notification Settings
    • My Contracts
  • CommPeak LookUp
    • Creating a New Lookup
    • Using My Lookups and Results
    • LookUp API Service
  • FAQ
    • What Are the Supported Codecs?
    • Can I Make a Test Call Before Crediting my Account?
    • Do You Offer Termination in Every Country?
    • What Is SIP Origination and SIP Termination?
    • How Up-To-Date Are the CDRs?
    • Can I Use my Wireless Satellite Connection?
    • Can I Disable the Ability of the Specific User to See Balance and Total Usage?
    • Can I Use One Number on my SIP as a Static Number for Outbound and Inbound Calls?
    • Can I Know From LookUp.csv List if the Number Was Reachable?
    • Can I Send HLR Lookup Requests From CommPeak API?
    • Do You Have a VoIP Reseller Program?
    • Do You Have an SMS Reseller Program?
    • Account Security FAQs
      • How Do You Authenticate SIP Calls?
      • How Can I Know if I Received a Genuine CommPeak Email?
    • Billing and Payments FAQs
      • What Are Billing Increments?
      • What Payment Methods Do You Accept?
      • What Currencies Do You Accept?
      • What Is the Smallest Amount I Can Top Up?
      • Can I Test Your HLR Lookup Service Before Buying?
  • Troubleshooting
    • Login Difficulties in CommPeak Portal
    • Billing and Payment Issues in CommPeak Portal
    • API Integration Failures with CommPeak Services
    • Two-Factor Authentication (2FA) Problems in CommPeak Portal
    • Call Quality Issues
    • Reporting and Analytics Errors in CommPeak Portal
    • HLR LookUp Returns an "Unknown" Status

CommPeak Dialer

  • Getting Started
    • Manager's Guide
    • Agent's Guide
    • Basic Pages a Manager Should Know
    • Dialer Navigation and Search
    • Dialer Dashboard
  • Users Management
    • Creating a Single User
    • Mass User Creation
    • Managing Existing Users
    • Active User Sessions
    • Desks
    • User Roles
    • Skill Groups
    • Users Breaks
    • Clock Out Reasons
    • User Profile
  • Secure Login Options
    • Login Through External Identity Providers
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Troubleshooting 2FA Login Issues
    • Alerts on Password Reset Requests
  • User Groups
    • User Group Parameters
    • Filter Groups
    • Tips for Managing User Groups
    • Testing Lead Assignment
    • Group Leads Simulator
    • Priority Groups
    • Personal Predictive Queue
  • Leads & Campaigns
    • Lead Search
    • Campaigns
    • Blacklists Management
    • Lead Files
    • Duplicates Management
    • Guide to Campaign Parameters
    • Understanding Campaign Rules
    • Lead Status Workflow
    • Tagging Managers in Calls
    • Testing Lead Assignment
    • Group Leads Simulator
    • CRM Integration vs Uploading Lead Files
  • Settings
    • General Settings
    • Access Control Lists
    • Default Timezones Management
    • CDR Dialing Pattern
    • Fields Translations
    • Trunks
    • Auto Dialing Caller IDs
    • Manual Dialing Routes
    • Dialer Routes
    • Object Lists
    • Click2Call Integrations
    • Webhooks Management
    • API Management
    • Lead Indicators
    • Speech Recognition Management
    • Custom Lead Fields
    • CRM Integration vs Uploading Lead Files
    • IP addresses and Port Ranges for CommPeak Dialer
    • Call Center Regions
  • Inbound Configurations
    • Designing IVR Flows
    • IVR Settings
    • IVR Canvas Builder
    • Guide to IVR Elements
    • Queues Management
    • Recordings
  • Reports
    • Predictive Realtime Stats
    • Agents Performance Report
    • Personal Dialer Performance
    • Scheduled Calls by Agents
    • Shift Performance Stats
    • Call Analytics
    • Call Records List Report
    • Search Text in Calls
    • Agents Clocked-In Stats
    • External Reports
    • Messaging Logs
    • Network Stats
  • Realtime
    • Realtime Stats
    • Realtime Modules
    • Realtime Customization
    • Realtime Alerts
    • Listen, Whisper, and Barge
  • Agents
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
    • Dialer Calling Options
    • Predictive Dialing
    • Scheduled Calls
    • Call Rating
  • Messaging Channels
    • Creating Transactional Channels
    • Creating Two Way SMS Channels
    • Creating WhatsApp Business Channels
    • Messaging Inbox
    • Incoming Messages Alerts
    • Troubleshooting Messaging Channels
      • My Channel Was Disabled Automatically
      • My Event Was Disabled Automatically
      • What Happens to Messages When My Channel or Event is Disabled?
      • Agents Can’t Modify the Event Message While Calling a Lead?
      • My Agents Can't See the Option to Open the Messaging Inbox
      • I Cannot Choose the Right Messaging Route
  • Integrations
    • Dispatch Leads Automation (Incoming Request Global Adapter)
    • FreshSales / FreshWorks Click2Call
    • Salesforce Click2Call
    • Leverate Click2Call
    • HubSpot Click2Call
    • Zoho Click2Call
    • Panda Click2Call
    • EasyTech Click2Call
    • Proftit Click2Call
    • Chameleon Click2Call
    • Zoho CRM
    • HubSpot CRM
    • Bitrix CRM
  • Additional Services
    • SMS
    • Call Transfers and Conferences
    • Voicemail Detection
    • Speech-to-Text
    • Interactive Features
  • Troubleshooting
    • No Agents on the Realtime Page
    • Agents' Actions Are Not Syncing to CRM
    • Agents Are Waiting Too Long for a Call
    • Agent Calling Only Old or Personal Leads
    • Dialer Call Quality Issues
    • Low Answer Seizure Ratio
    • No Initial Ring for Agents
    • Wrong Lead Called
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • 2FA Login Issues
    • Manual Call Is Not Showing in Real-time
    • I Cannot Listen to Phone Calls in Realtime

TextPeak

  • Getting Started
    • Starting with TextPeak
    • Secure TextPeak Login Options and Two-Factor Authentication (2FA)
    • Textpeak Dashboard
    • Support
  • Campaigns
    • Campaign Management
    • Creating Campaigns
    • Realtime Performance
    • Message Templates
    • Word Groups
    • Analytics and Insights
  • Streams API
    • Getting Started with Streams API
    • Creating Marketing Streams
    • Creating Transactional Streams
    • Creating OTP Streams
    • Creating WhatsApp Streams
    • Creating a Token for WhatsApp Business
    • Creating Telegram Bot Streams
    • Real-Time Performance
  • Contacts
    • Getting Started with Contact Lists
    • Creating Contact Lists from CSV Files
    • Connecting Contacts from App Integrations
    • Segments
    • Individual Contacts
    • Contact Fields
  • Sender IDs
  • Inbox
    • Managing Conversations
    • Inbox Settings
    • Sender Profiles
    • Incoming Routing
    • Tag Management
    • Canned Templates
    • Team Management
    • User Management
    • Inbox Role Permissions
  • Messages
    • Managing Messages
    • Outgoing Messages
    • Incoming Messages
  • Domains and URLs
    • Domain Management
    • Domain Pools
    • URL Offers & Opt Out
  • Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make Integration
      • Setting Triggers in Make
    • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot Integration
      • Integrating Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
  • Webhooks
    • Working with Webhooks
    • Request Log
  • Users
    • Spaces & Teams
    • Users Management
    • Role Permissions
    • Inbox Role Permissions
  • Settings
    • My Profile
    • Blocked Destinations
    • Pricing
    • Sending Hours
    • API Keys
    • Tasks
  • FAQ
    • Can I Add SMS DID for Specific Country to Use With TextPeak Only?
    • How Can I Get my DIDs Incoming Messages Into TextPeak?
    • Can I Manage Permissions for my Agents?
    • Can I Integrate TextPeak With my CRM?
    • Can I Integrate WhatsApp/Telegram Instant Messaging Service?

Cloud PBX

  • Getting Started
    • Navigation and Search
    • Dashboard
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
  • User Management
    • Creating a Single User
    • Mass User Creation
    • Managing Existing Users
    • Active User Sessions
    • Desks
    • User Roles
    • Users Breaks
    • User Profile
  • Secure Login Options
  • Settings
    • General Settings
    • Access Control Lists
    • CDR Dialing Pattern
    • Trunks
    • Manual Dialing Routes
    • Click2Call Integrations
    • API Management
    • Speech Recognition Management
    • Call Center Regions
  • Reports
    • Agents Performance Report
    • Call Records List Report
    • Search Text in Calls
    • External Reports
    • Messaging Logs
    • Network Stats
  • Realtime
    • Realtime Stats
    • Realtime Modules
    • Realtime Customization
    • Realtime Alerts
  • Agents
    • Call Rating
  • Integrations
    • Freshsales Click2Call
    • Salesforce Click2Call
    • Leverate Click2Call
    • HubSpot Click2Call
    • Zoho Click2Call
    • Panda Click2Call
    • EasyTech Click2Call
    • Proftit Click2Call
    • Chameleon Click2Call
  • Troubleshooting
    • Microphone Volume Automatically Decreases: WebRTC Issue

Classic PBX

  • Getting Started
  • Settings
    • Viewing Network Statistics
    • Configuring Outbound Caller IDs
    • Adding Devices and Users
    • Transferring Calls in PBX
    • Blacklisting an Incoming Number
    • IP Addresses and Port Ranges for CommPeak's Classic PBX
  • Configuring Incoming Call Flow
    • Configuring Inbound Call Routes in PBX
    • Creating a Queue in PBX
    • Configuring IVRs
    • Configuring Announcements
    • Adding Time Groups and Time Conditions
    • Why You Need Call Forwarding to Voicemail
  • Click2Call
    • Click2Call - Getting Started
    • Click2Call Information for CRM Developers
  • FAQ
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure my Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • What Are CommPeak SIP Signaling Addresses?
    • Do You Support Any SIP TLS SRTP Encryption Methods?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support DNS SRV Record?
    • What Are the IP Addresses and Port Ranges for Using Classic PBX?
    • Where Is my Traffic Sent to?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • Can I Activate CA TDM for my Account?
  • PBX Stats
    • Getting Started
      • Overview - Video Guide
      • Manager Login
      • Dashboard
      • Logging In to CommPeak Softphone
      • Configuring a Device and Logging in to Zoiper Softphone
      • Configuring a Device and Logging in to MicroSIP Softphone
      • Configuring IP Phones
      • IP-Based Access Control
    • Configuring PBX Stats
      • Desks
      • Agents
      • Devices
      • Pause Types
      • Scheduled Reports
      • Users
      • Roles and Permissions
      • Webhooks
      • Admin Page
      • Live Sessions
      • Activity Logs
      • Phone Number Masking
      • Getting PBX Stats API Keys and Documentation
    • Working with PBX Stats
      • Stats by Queue
      • Queue Manager
      • Stats by Agent
      • Tasks
      • Realtime Monitoring
      • Realtime Actions: Listen, Whisper, Barge, Split Recording
      • Listen, Whisper and Barge from Softphone
      • Creating Report Templates
      • CDRs
    • Managing Agents
      • Configuring a Device and Logging In to MicroSIP Softphone
      • Configuring a Device and Logging In to Zoiper Softphone

VoIP Service

  • Getting Started
    • PBX IP ACL Settings
    • How Can VPN Affect VoIP Calls?
    • Prioritizing Voice Traffic From CommPeak on Windows Environments
    • Integrating WebRTC Applications with CommPeak
    • Dial Pattern for 3rd-Party PBXs
    • No-Surcharge Country List for UK Dialing
  • Service Testing
    • CommPeak Speed Test
    • Realtime System Status
    • Running an Echo and DTMF Test
  • FAQ
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure my Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support any SIP TLS SRTP Encryption Methods?
    • How Can VPN Affect VoIP Calls?
    • Do You Support IPSec Integration With Customers?
    • What Codec Should I Use?
    • What Are CommPeak IP Addresses?
    • Where Is my Traffic Sent to?
    • How Can I Know Which Exactly Caller ID Rule Was Triggered?
  • What is E.164?

DID Numbers

  • Getting Started
    • Starting with DIDs
    • DID Types
    • Benefits of DIDs
  • Setup
    • Receiving Incoming Calls to Your DID
    • Setting Up PSTN on Your DID Number
    • Setting Up Inbound Calls on Your SIP Account
    • Configuring DIDs to Forward Inbound SMS to TextPeak
  • Using DID Numbers
    • DID Inventory and Reports
    • Identities
    • KYC Instructions
    • Auto Spam Checks
    • Canceling a DID Number
    • What Is DID Verification? How Do I Verify my External Caller IDs?
  • FAQ
    • What Is DID?
    • Do You Offer Termination in Every Country?
    • How to Create a Virtual Phone Number (DID)?
    • Do You Pass Caller ID? What Method Do You Use?
    • How Can I Add DIDs for TextPeak Option for my Agents?
    • Can I Setup Own Prefix to Use for Calling From Different DIDs to One Number?
    • Should Agents Add Prefixes When Dialing out?
    • Can I Set the Same DID for Two Agents?
    • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
    • How Can I Replace Old Numbers For a Specific Route?
    • Are There Countries That Limit Incoming Caller IDs?
    • Can I Configure Outbound/Inbound Rates for Specific DIDs?

CommPeak Softphone

  • Getting Started
    • System Requirements
    • Installation and Logging In
      • Standalone CommPeak Softphone
      • Built-in CommPeak Softphone
    • Interface Description
  • Operating Standalone CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Web-Based Softphone Widget
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • Operating Built-in CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • FAQ
    • What Do I Need to Make Calls with CommPeak Softphone?
    • Can I Transfer Calls in CommPeak Softphone?
    • What DTMF Modes Does CommPeak Softphone Have?
    • How Can I Check my Sound?
    • How Can I Improve the Audio Quality of Calls?
    • How Can I Check my Ping/Jitter in Softphone?
    • How Can I Add One More Call to the Active Call?
  • Troubleshooting
    • Call Registration Fails
    • Microphone Volume Automatically Decreases
    • Unable to Make or Receive Calls
    • Choppy or Distorted Audio
    • Echo During Calls
    • One-Way Audio
    • Dropped Calls

Speech to Text

  • Getting Started
    • Creating New Speech Transcripts
    • Viewing and Downloading Speech Transcripts

SMS Service

  • Getting Started
    • Overview of the CommPeak SMS Services
    • SMS Route Types: a Comprehensive Guide
    • Using the Streams SMS API in the CommPeak Portal
    • Creating SMS SMPP Channels
    • Sending Test SMS Messages
    • Generating SMS Delivery Reports
    • SMPP Technical Information
    • HTTP(S) API Description
  • Viewing SMS Messages Sent to DID Numbers
  • SMS Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make
      • Make Integration
      • Setting Triggers in Make
    • Zapier
      • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot
      • Hubspot Integration
      • How to Integrate Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify
      • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
  • FAQ
    • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
    • How Can I Add DIDs for TextPeak Option for my Agents?
    • Can I Send SMS Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
    • Can I Integrate WhatsUp/Telegram Instant Messaging Service?
    • Do You Have an SMS Reseller Program?
    • How Can I Activate the SMS Option Through the Dialer?
  • Troubleshooting
    • SMS Delivery Failures
    • Delayed SMS Delivery
    • API Integration Issues
    • Issues with 2-Way Messaging
    • Compliance and Regulatory Issues

Reseller

  • Getting Started
    • Starting with CommPeak Reseller Program
  • Working with CommPeak Reseller Program
    • Commission Payout
    • Viewing Your Balance
    • Managing Your Customers

CommPeak VoIP Service Video Tutorials

Learn how to set up, manage, and optimize your VoIP service with our video tutorials.

Suggest Edits

Getting Started

Configure IP ACL for your PBX

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Updated 2 months ago


  • Table of Contents
    • Getting Started

Products

  • CommPeak Dialer
  • Cloud PBX
  • SMS Platform
  • DID Numbers
  • VoIP Service
  • LookUp
  • Softphone
  • SMS Messaging API
  • Speech-to-Text

Company

  • About Us
  • Careers We're Hiring
  • Reseller

Resources

  • Contact Us
  • Security
  • Status Page
  • CommPeak Blog
  • Speed Test
  • Looking Glass
  • Help Center
  • Legal
  • Law Enforcement Requests

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  • CommPeak Dialer
  • Cloud PBX
  • SMS Platform
  • DID Numbers
  • VoIP Service
  • LookUp
  • Softphone
  • SMS Messaging API
  • Speech-to-Text
  • About Us
  • Careers We're Hiring
  • Reseller
  • Contact Us
  • Security
  • Status Page
  • CommPeak Blog
  • Speed Test
  • Looking Glass
  • Help Center
  • Legal
  • Law Enforcement Requests
We Accept ISO

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