The SIP Calls Analysis report is emailed to inform users about account setup errors so they can resolve them and improve their account configurations, behavior, and call filtering.
❗️
IMPORTANT
Make sure to enable the corresponding option in the Account Settings > Notifications tab to get real-time errors alerts.
SIP Calls Analysis report optrion enabled
📘
NOTE
We will not send you the same kind of error again within a span of 48 hours; this way, you will have time to fix it.
Errors Explained
The following table contains descriptions of account configuration and setup errors SIP users may have.
Error Code
Reason
Description
100
Tech prefix or Call plan
Calls failed due to not existing tech prefix or call plan.
Check all available call plans or tech prefixes on the CommPeak portal.
102/103
Unverified Caller ID's
You are making outbound calls from unverified Caller IDs. Click Fix the issue to verify the Caller IDs or contact our support team to purchase DIDs from CommPeak.
105
Working days
Calls are being blocked as they can only be made during workdays defined in your account's working days settings.
To adjust your workdays, set your schedule on the CommPeak portal.
106
Working hours
Calls are being blocked as they can only be made during working hours defined in your account's working hour settings.
Set your schedule on the CommPeak portal to adjust your working hours.
107
24 hours limit
Calls have been blocked because they reached the maximum usage limit within 24 hours. You can set your limits on the CommPeak portal.
108
Blocked by CommPeak
CommPeak blocks calls because you have allowed CommPeak to block suspicious traffic. If you wish to change this behavior (not recommended), you can do it in the Rule Settings tab. Please check the Proactive Account Monitoring article to learn how to manage and create VoIP rules in the CommPeak portal.
111
Repetitive dialing
Multiple redials on the same numbers temporarily block you from calling a specific destination. Please contact CommPeak support for more details. Recommendation: Reduce repeated dialing to the same destination numbers.
133
Third-party number
The destination is limited to calling only with CommPeak's DIDs. Please use CommPeak's DID as the Caller ID or order a DID by contacting our support.
134
Non-business hours
Calls to certain countries dialed outside business hours are rejected due to CommPeak's Calling Hours Restriction. Please make sure to call this destination only during business hours.
140/141
Price limits
You can’t make calls to some destinations because of price limits.
To resolve the issue, you must modify the Rate Cap Settings by adjusting the limits on the CommPeak Portal.
