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Commpeak Click2Call Extension

The CommPeak - PBX Click2Call Chrome extension enables users to make outbound calls directly from their web browser by clicking phone numbers, after setting up the extension with necessary information and configuring parameters.

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CommPeak - PBX Click2Call is a Google Chrome browser extension that enables you to make outbound calls by clicking phone numbers on web pages.

Follow the steps below to set it up and call from the browser.

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NOTE

CommPeak - PBX Click2Call is available exclusively for Classic PBX users.

Extension Setup

To set up the CommPeak - PBX Click2Call extension:

  1. Download the extension from the chrome web store, or search the store for CommPeak - PBX Click2Call. Don't confuse it with another extension from CommPeak - Asterisk Click2Call.

  2. Click Add to Chrome and then agree to add the extension.

    Screenshot of the **Add to Chrome** button

    Add to Chrome button

  3. The extensions toolbar in the browser will notify you that it has been added:

    Screenshot of the notification: Extension has been successfully added.

    Notification: Extension has been successfully added.

  4. In the browser, click on the extension icon and go to Options.

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    TIP ​

    To see the icon in the extension toolbar, you can just pin it to the toolbar.

Screenshot of the **Options** selection

Options selection

  1. In CommPeak - PBX Click2Call box, fill in the necessary information:
  • Instance ID - please contact the support team for the ID.

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    IMPORTANT

    After you receive the Instance ID from support, allowlist your public IP address in your CommPeak portal account: Cloud PBX > PBX Instances > your PBX domain > Firewall Settings > Click2Call ACL tab.

  • Extension - enter agent login from PBX Stats>Configuration>Agents.
  • Profiles - click Add Profile and create outbound route profiles by entering prefixes and route names.

  1. Click Save Settings.

    Screenshot of the **Add Profile** option

    Add Profile option

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NOTE

The prefixes should be configured first in Classic PBX. For more information, please get in touch with the support team.

Extension Parameters

To view extension parameters, open your Google Chrome, click the extension icon in the top right corner, click the ellipsis icon next to CommPeak - PBX Click2Call, and select Manage extensions.

Screenshot of the **Manage extensions** option

Manage extensions option

Here, you can view the list of parameters:

Screenshot of the screen with viewing extension parameters

Viewing extension parameters

ParameterDescription
On/OffClick the toggle switch to enable or disable the extension.
DescriptionInformation about the developer and some details about the extension.
VersionThe version of the extension you’re currently using.
SizeThe amount of space needed for the extension.
PermissionA list of allowed options within the extension.
Site accessInformation on any additional site access.
Allow in incognitoClick the toggle switch to enable or disable the extension in incognito mode.
Extension optionsClick to be redirected to extension options.
Open extension websiteClick to go to the extension website.
View in Chrome Web StoreClick to go to Chrome Web Store
SourceInformation on where the extension was taken from.
Remove extensionClick to delete the extension.

Click2Call Flow

You can now make calls from your browser.

To make a call:

  1. Select the phone number on the web page and right-click on it.

  2. In the context menu that appears, click CommPeak - PBX Click2Call. If you created route profiles, also select a profile:

    Screenshot of the CommPeak **Contact Us** options

    CommPeak Contact us options


  3. Answer the incoming call on your IP phone or softphone to start dialing the chosen destination number.

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NOTE

Incoming calls to initiate dialing the destination number will work for fixed and ad-hoc devices.

Updated 5 days ago