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TextPeak Data Connectors, Portal Audit Log, and Notification Categories

November 10th, 2026 by Galyna Abramovych

TextPeak v1.1.3, scheduled for release on November 16, 2026, brings your own data into Inbox conversations: data connectors call your APIs with details from the conversation, and sidebar widgets, generated with AI, show what comes back beside the chat.

The CommPeak Portal gains an Audit Log for monitoring what every user under an account does, and its notifications now sort into six categories. All of it is documented in v2.1.6 of the Documentation and Developer Hub, live as of November 13, 2026.

What's New?

TextPeak v1.1.3

Data connectors and sidebar widgets

Two new Inbox settings pages cover TextPeak v1.1.3's way of bringing your own data into conversations. Data connectors call your APIs with details from the conversation, and sidebar widgets, generated with AI, show the results in the conversation's Details panel.

  • Data Connectors: building, testing, and publishing a connector, credentials, conversation tokens, and the request logs.
  • Sidebar Widgets: generating a widget, choosing when it runs, publishing it, and choosing the space default widgets in General Settings and a team's own list on Teams.

Inbox updates

The Inbox pages now cover the other v1.1.3 changes: dynamic link buttons on WhatsApp templates, quick reply buttons in WhatsApp auto replies, the Agents table on Space Statistics, switching off the capacity cap per agent, the agents filter in the table layout, and read-only API keys.

CommPeak Portal

Verifying an external caller ID

DID verification now starts from VoIP Services > Caller IDs, with a security check before the call, a 4-digit code, and an SMS that confirms the new caller ID. An unfinished verification waits on the Numbers tab as Code pending.

Notification categories

Portal notifications now sort into six categories, and the ones that need attention carry a Critical or Warning label with a button to the page where you resolve them. The new Notifications page lists the last 30 days, and the bell icon in the top bar shows the most urgent ones first.

  • Portal Notifications: a new article on the categories, labels, the Notifications page, and the bell icon list.
  • Email Notifications: the former Notifications article, now covering email notification settings only, plus what to do when the Email delivery problems window lists an address CommPeak couldn't reach.
  • CommPeak Portal Overview: the bell icon and the account balance in the top bar.

Audit Log

The new Settings > Audit Log page lets the main user and Admins monitor the critical actions of every user under their account: who did what, when, from which device and IP address, and whether it succeeded. They can filter the log by date, user, section, and activity type, and export it as a .csv file.

  • Audit Log: the actions the log records, and how to open, filter, read, and export it.

User roles

The new Portal User Roles article explains what each role in Settings > Users & Departments opens: Admin, Reports, Tech. Configuration, Finance, Orders, and Support. It compares the roles by Portal section and page, and shows which roles to combine.

  • Portal User Roles: the access of each role, the tasks that need two roles, and what only the main user and Admins can do.
  • Users now explains how to change a user's roles.

Creating caller ID rules from a SIP account

Configuring SIP Accounts now explains how to create and edit caller ID rules without leaving the Edit SIP Account page.

  • Configuring SIP Accounts: creating a rule in the New rule panel, checking the suggested rule name, and editing a rule that other SIP accounts share.

CommPeak Dialer and Cloud PBX

Inviting users by email

Admins can invite a new user by email, and the user sets their own password when they accept. Pending invites can be resent or revoked.

Ending an agent's call from Realtime

Supervisors can end an agent's connected manual or incoming call from Realtime, and call records mark it with a Call ended by supervisor attribute.

Queue ring strategies

Each queue now has a ring strategy, such as Sequential, Ring all, or Longest idle, and a ring time per agent.

Speech recognition and lookups without a token

Speech recognition setup and, in CommPeak Dialer, HLR and LRN lookups no longer need a separate token.

Read-only API users

An API user can now be marked Read Only. A read-only user calls only the endpoints that fetch data, and requests that create, update, or delete data return a 403 error. A Portal API key marked as read-only follows the same restrictions.

Trunks set up by CommPeak

The Trunks tab under Settings > Outbound Configurations lists your trunks, their state, and the routing rules that use them. CommPeak sets trunks up for you: to add, change, or remove one, contact your account manager or support.

  • Trunks and Trunks (Cloud PBX): what the Trunks tab shows and who to contact for changes.

CommPeak Dialer

Restyled Contacts pages

The Scheduled Calls and PhoneBook pages under Workspace > Contacts now match the Agent Workspace layout, with a filter bar and a lead details panel.

Campaign rules and user groups

The Campaign Rules list now shows rules in groups, each with an on/off switch and a count of active rules, lists the first two conditions of each rule, and keeps disabled rules behind a Show disabled rules filter. Switching a rule or a group on or off asks for confirmation first. The user group pages are restyled to match.

CommPeak Softphone

Connection warning banners

When the built-in softphone in CommPeak Dialer or Cloud PBX can't register, a yellow banner now says why, for example an IP address missing from the SIP IP ACL.

AI and MCP

CommPeak MCP server setup by AI client

The CommPeak MCP server article now has a tab for each AI client (Claude, ChatGPT, Claude Code, Cursor, and Visual Studio Code), each ending with a connection check. Common questions moved to their own FAQ pages.