Email-Based 2FA

Issue

The user cannot receive the OTP email due to an incorrect email setup.

Solution

The account admin can update the user’s email address to resolve the issue.

Google Authenticator 2FA

Issue

The user cannot access the app or has lost backup recovery codes.

Solution

The account admin can reset the user’s 2FA settings. The user will then need to go through the
2FA setup process again. To do so, go to the Users Management page, select Actions > Select action, and then click Reset Google Authenticator.

Admin Login Issues

If you are an account admin and cannot log in, please contact support to resolve the issue.