Email-Based 2FA

Issue

The user cannot receive the OTP email due to an incorrect email setup.

Solution

The account admin can update the user’s email address to resolve the issue.

Google Authenticator 2FA

Issue

The user cannot access the app or has lost backup recovery codes.

Solution

The account admin can reset the user’s 2FA settings. The user will then need to go through the 2FA setup process again. To do so, go to the Configuration > Users Manager page, go to Actions, and then click Reset Google 2FA.

Admin Login Issues

If an account admin cannot log in, contact support to resolve the issue.