CommPeak is excited to announce the release of v1.9.8 of the Documentation and Developer Hub, live as of August 14, 2026.

What's New?

CommPeak Portal

New DID Management video series

A series of new DID Management videos is now available arranged in a new CommPeak DID Management playlist on the official CommPeak YouTube channel.

You can also watch the videos directly in the Managing Your DIDs documentation section or on the updated CommPeak Portal Video Tutorials page.

The following pages have been updated to feature the new videos:

• DID Management Overview.
• DID Inventory: My DIDs.
• Configuring Voice URI Routing.
• Setting Up PSTN on Your DID Number.
• Managing SMS Delivery.
• Creating Tags and Assigning Them to DID Numbers.
• Managing Multiple DIDs.
• Maintenance Mode.
• Canceling a DID Number.

CommPeak Dialer

Minimizable Speaky and Incoming Calls widgets

CommPeak has introduced a minimize-to-side-tab option for the Speaky and Incoming Calls (Waiting Queue) floating widgets, so they no longer obscure critical interface elements such as the Call Records player controls or the Agent Workspace action buttons. For usage instructions and workspace navigation details, see the Agent Guide — Incoming Calls Widget section.

Updated AI voice agent integrations

The AI voice agent integration articles have been substantially updated to reflect the most recent changes on the providers' side:

• Vapi AI Voice Agents.
• ElevenLabs AI Voice Agents.

TextPeak

New Inbox documentation for TextPeak v1.1.0

TextPeak v1.1.0 delivers the biggest change to the Inbox since it launched: a redesigned agent workspace, a reorganized settings area, and more control over how conversations behave. For the full feature announcement, see A New Inbox, End to End: Meet TextPeak v1.1.0.

New articles:

General Settings: block incoming media by type, set a send-undo window, scope conversation search, and close inactive conversations automatically.
Custom Views: save a set of Inbox filters as a named view in your sidebar.
Table Layout: manage conversations as rows and update status, team, assignee, and tags without opening a chat.
Previous Conversations: view a contact's earlier threads from the Inbox Details panel.

Updated articles:

Inbox.
Agent's Guide: Managing Conversations.
Manager's Guide: Inbox Settings.
Sender Profiles.
Incoming Routing.
Tags.
Canned Responses.
Conversation Goals.
Teams.
Users.
Working Hours.
Auto Replies.
Inbox Statistics.
My Statistics.
Space Statistics.

Missed something? Browse the full Documentation Hub or check the previous changelogs to catch up on earlier releases.