Please find the latest updates now available in v1.8.0 of our Documentation and Developer Hub (April 10, 2026) below.

What's New?

New Dialer Agent Workspace Documentation

As we are introducing the new CommPeak Dialer Agent Workspace, our Documentation and Developer Hub now includes a comprehensive set of new instructional resources.

The guides below detail the new workspace for managing calls and lead processing in Predictive Mode.

Core Agent Guides

• Agents' Guides: Primary documentation hub for all agent activities.
• How to Switch to the Agent Workspace and What’s New: Instructions on how to migrate from the legacy Agent Interface to the new Agent Workspace.
• Dialer Calling Options: Calling options CommPeak Dialer agents have for outbound dialing.
• Agent Guide: Getting Started: Initial onboarding steps in the new Agent Workspace.
• How to Rate Calls: Updated Instructions for rating call outcomes.
• Predictive Dialing: New section to introduce the procedures for the following automated predictive dialing workflows:

Functional Predictive Calling Operations

• Making Calls: Step-by-step predictive dialing protocols.
• Lead Details: Management of lead data and history.
• Transfers and Conferences: Collaborative call handling instructions.
• Working with Calendar: Scheduling follow-ups and viewing appointments.
• Leaving Comments: Internal communication options within lead records.
• Submitting Feedback: Reporting workspace performance or suggestions.
• Audio Messages, Beeps, and Pause Notifications: Configuration for auditory alerts and status changes.

Video Tutorials

New YouTube visual guides are now available to assist with the transition to the Agent Workspace:

• CommPeak Dialer Agent Tutorial | Introduction to Agent Workspace
• CommPeak Dialer Agent Tutorial | Predictive Calling & Agent Workspace.

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Documentation Enhancements

Updated Resources for Dialer Agents

To ensure no users are left behind during the switch from the legacy Agent Interface to the new Agent Workspace interface, we have revised these pages to include new screenshots, transition details, and operational notes:

• Getting Your Agents Started: Manager's Guide
• Getting Started: Agent's Guide
• User Profile
• Dialer Clock-Out Reasons
• Users' Breaks
• Active User Sessions
• Dialer Calling Options
• Predictive Dialing
• Scheduled Calls
• Call Rating
• Applying Hashtags in Agent Calls.

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NOTE

Stay assured that no critical information has been removed - it has just been taken to the next level to help CommPeak Dialer users differentiate between the latest Agent Workspace and the previous version of the product, legacy Agent Interface while they migrate their teams to the new experience.

Security and CommPeak Portal Account Management Updates

We have updated the following pages to reflect the recent redesign applied to CommPeak Accounts management.

Also, to increase account security, the below management areas now require password confirmation for all modifications:

Users Management

Applied to individual settings, user management, and department configurations:

• Your Settings
• Your Users
• Departments.

SIP Accounts Management

Similarly, security updates apply to all SIP operations. Mandatory password verification is now active for:

• Adding SIP Accounts
• SIP Account Authentication
• Enabling JWT Authentication for SIP Accounts
• Configuring SIP Accounts.

Financial Reporting

The below documentation for billing and payments has been revised to reflect current CommPeak Portal layouts.

• Invoices: Managing and downloading financial records.
• Payment History: Reviewing past transactions.
• Recurring Payments: Setting up automated billing cycles.
• Recurring Services: New guide for managing active subscriptions.