What's New?

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IMPORTANT
The TextPeak and CommPeak Softphone features described in this release are coming soon. The articles are published ahead of the product update so they are ready the day it ships.

TextPeak

Channels replaces the Streams API

Every messaging route moves under its channel type, on a page called Channels. Existing streams appear there as channels, and every token, template, and webhook continues to work. One-time passwords move to the OTP Service, and WhatsApp templates move onto the channel that sends them. These articles describe TextPeak after the coming update.

TextPeak Channels Overview and TextPeak Channel Types: what replaced the Streams API, and their types.
Working with Channels: the channel list and the Manage channel view.
Creating WebChat Channels and Creating Email Channels: two channel types that did not exist before.
OTP Analytics and OTP Request Log: reading delivery, conversion, and fraud signals, and tracing a single password.
Managing WhatsApp Templates: the new path to the template list.

📘
NOTE
Streams API Management and Getting Started with Streams API have been retired. Both now redirect to TextPeak Channels Overview.

Connecting a WhatsApp Business account

Connecting WhatsApp Business Accounts: the Meta sign-in wizard, screen by screen, from the business assets through to the confirmation.

CommPeak Dialer and Cloud PBX

Reveal destination number on agent device

The Click2Call settings now carry a toggle that shows the destination number on the agent's device when the call comes in, instead of the generic CLICK_TO_CALL label. Where phone number masking is enabled for the agent, the destination number is masked according to those settings.

Click2Call Integrations Overview: the new toggle in the Dialer integration settings.
Click2Call Integrations Overview: the same toggle in Cloud PBX.

Redesigned recording player

The audio player that plays back call recordings has a new design. The controls and the options behave as they did, so the articles that describe playback are unchanged and their screenshots now show the new player.

Recordings: playback in the Dialer, recaptured.
Recordings: playback in Cloud PBX, recaptured.

A new way to connect a WhatsApp Business channel

Creating a WhatsApp Business channel from the Dialer or Cloud PBX no longer starts with a token and a business ID. Step 6 is now Connect WhatsApp, which hands you to Meta to authorize the account.

Creating WhatsApp Business Channels: the Dialer guide, rewritten for the Meta sign-in.
Creating WhatsApp Business Channels (PBX): the same change in Cloud PBX.

CommPeak Softphone

Updated call history and transfer options

Softphone 6.2.16 clears old entries from the call history on its own (except for Dialer accounts), and improves the copy buttons in the transfer dialog.

Active Call Functions are updated for the standalone client.
General Settings, Active Call Functions, and Call History for web-based, and SIP account clients.
Can I Transfer Calls in CommPeak Softphone?: a note added on the transfer options.
How Long Does CommPeak Softphone Store My Call History?: a new FAQ page added.