Send to speech recognition

Send existing call recordings to speech recognition for transcription.

When to use. Transcribe calls that were recorded earlier but not yet processed. To retrieve a finished transcription for a single call, use GET /speech-recognition/{call_id}. To search transcribed calls and have results delivered to your own endpoint, use GET /speech-recognition with a callback URL.

Request body. Provide call_ids (an array of call IDs) to select the calls, plus:

  • token (string, required): your speech recognition token. To obtain a token, contact your account manager.
  • languages (array, required): up to three language codes to transcribe.
  • recording_side (string, required): which channel to transcribe. One of caller, callee, both.
  • min_duration (integer): minimum recording length in seconds. Default 1.
  • from, till (date-time): restrict to calls created within this range.

Returns. A results object with a calls map keyed by call ID. Each entry reports whether the call was accepted for transcription, or the reason it was skipped (for example the recording is still being prepared, or the call was already sent).

Note. Only the token used to submit a call can later retrieve that call's transcription.

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Body Params

Request body for sending existing calls to speech recognition. Provide the calls to transcribe in call_ids.

call_ids
array of integers
required

Array of call IDs to send for transcription.

call_ids*
string
required

Speech recognition token. To obtain a token, contact your account manager.

languages
array of strings
required

Speech recognition languages, up to 3.

languages*
string
required

Recording channels to transcribe. One of caller, callee, both.

integer

Minimum recording duration in seconds. Default 1.

date-time

Minimum call creation date.

date-time

Maximum call creation date.

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