User Management in CommPeak Dialer

CommPeak Dialer's User Management feature puts you in control, making it easy to manage access and maintain security as your team grows.

To access it, log in to your Dialer account, click Users in the top menu, then select Users Management.

With the Users Management feature, you can:

Add new and manage existing users fast - set up accounts with user roles in just a few clicks.
Easily assign roles to give users the right access based on their job and organize them, whether you’re managing a few or hundreds users.
Keep an eye on user actions to understand patterns and improve security.
Navigate user settings with an intuitive dashboard and more.

Refer to the following articles for details about how to manage your users:

Create a user account, set up user information, assign groups and roles, and configure extension and security settings.

Create multiple users in CommPeak Dialer from a file: learn about the necessary file format, field mapping, and upload process.

Manage user accounts: apply filters, reset passwords, update settings or delete individual users, and apply mass actions.

View and manage active user sessions, enable auto-refresh, and kick off users individually or in bulk.

Learn how to create and edit desks, and add or remove users.

Learn about role-based permissions in CommPeak Dialer, including default roles and how to request new roles through support.

Understand how skill groups work and modify a skill group by editing its name or description, adding or deleting users.

Understand how user states function, how to create new user breaks, and how agents can modify their state.

Create clock-out reasons for agents to select when they go on a break.

Understand how to set breaks per desk in CommPeak Dialer.