Stats by Queue

The Stats by Queue tab shows statistics of the selected incoming calls queue.

Stats by Queue includes statistics distributed by queue, month, week, day, hour, and weekday. Click Show/Hide contents menu to show Navigation and quickly get to the needed statistics.

To run the report:

1. Log in to PBX Stats and go to the Stats by Queue tab.

   

   To expand the menu on the left, click the collapsed menu icon.

   

2. Set the necessary filters in the Search Filter section.

   

   a. Select the reporting period in the Time Range field. You can either use predefined options in the menu or set the custom date and time range. Finally, click Apply.

   

   b. Select one or more available queues on the list.

   c. Select shift hours.

3. Optionally, save selected settings as a template to run the report with the same filters at any time again. If you already have any previously saved templates, select them in the menu. Also, check the information on how to schedule reports.

4. Click Search.

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NOTE

Please specify all search values, otherwise, the report will show data for a time range set by default and include all queues and shifts.

To save or print the report, click the floppy disc icon and select the option you need.

You can see the quick distribution by queue overview as well as detailed information on call types, average talk time, and other figures and percentages.