Operating Built-In CommPeak Softphone
Learn how to use the built-in CommPeak Softphone.
Refer to the following pages for details on how to use the CommPeak Softphone built in the CommPeak Dialer, Cloud PBX or PBX Stats:
Making Calls
Detailed instructions for making and receiving calls in both full and mini modes.
Active Call Functions
Detailed instructions for managing active calls in both full and mini modes, including features like call transfer, muting, holding, conferencing, and volume control.
Call History
Find out how to view, filter, and manage recent call history, including call details and re-dial options, in both full and mini modes.
Phonebook
Create an alphabetical list of your contacts when using the Softphone in CommPeak Dialer or Cloud PBX and quickly locate the one you need.
Listen, Whisper, & Barge
This article explains how to use the Listen, Whisper, and Barge functions in CommPeak Softphone, allowing managers to monitor and interact with agent conversations.
Available & DND Statuses
Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the full and mini modes and how each status affects call functionality.
Rating Calls
Report call issues and rate connection quality both during and after a conversation in full and mini modes.
Softphone Errors Explained
A list of errors you can see in CommPeak Softphone with explanations.
Changing Settings
Access CommPeak Softphone's settings to test sound quality, set a ringtone, add SIP accounts, and perform other configurations.
Troubleshooting
Information to help you identify, isolate, and resolve issues with the built-in CommPeak Softphone.
Updated 9 days ago