Queue Number

Manually enter the number of your queue.

Queue Name

Manually enter the name of your queue.

Agent Restrictions

Extensions Only

Ring Strategy

You can define the order or pattern in which agents or devices associated with the queue are alerted when there's an incoming call (which phone or extension within the queue will ring when a call arrives). Select a value from the drop-down list depending on workload distribution, agent availability, and service level goals of your call center:

• *ringall**: all available agents' phones ring simultaneously, and the call is answered by the first one to pick up
• *leastrecent**: the agent who has been least recently called by the queue is the first to be alerted
• *fewestcalls**: the agent who has taken the fewest calls from the queue is the first to be alerted
• *random**: calls are distributed randomly among available agents
• *roundrobin**: calls are distributed circularly, rotating through available agents
• *rrmemory:** round robin with memory remembering the last ring pass (recommended value)
• *linear**: similar to round robin but allows skipping unavailable agents
• *wrandom**: similar to random, but agents who have been idle longer are more likely to be chosen.

Autofill

No

Skip Busy Agents

Yes + (ringinuse=no)

Fail Over Destination

Select a failover destination to the queue, such as VM, or any other destination.