Please find the latest updates now available in v1.8.2 of our Documentation and Developer Hub (April 24, 2026) below.

What's New?

New Dialer Video Resources

Control your lead management workflows with our latest visual tutorials. We published a step-by-step video guide for lead files management on the official YouTube channel.

You can also access this resource directly through the Lead Files Management documentation or via the updated CommPeak Dialer Video Tutorials page.

My CommPeak Portal: DID Management

We have fully updated our technical documentation to reflect the all-new unified DID > Management interface.

The new Managing Your DIDs section was introduced to guide you on how to configure the DID numbers service.

These guides provide step-by-step instructions for managing your DIDs inventory and configuring all communication workflows:

• My DIDs Inventory: Analyze the central dashboard, including status indicators and number reputation metrics.
• DID Management Overview: Navigate the interface, utilize search filters, and manage core dashboard functions like applying actions, changing DID configurations, or manage auto renewals.
• Receiving Incoming Calls to Your DID: Learn the basics on how to set up call forwarding to your DID number(s).
• Voice URI Routing: Set up routing profiles to direct calls to your infrastructure.
• PSTN Forwarding: Configure DID call forwarding to landlines or mobile devices.
• SIP Account Integration: Direct inbound traffic to specific SIP accounts.
• SMS Delivery Management: Create delivery profiles and configure SMS-to-email forwarding.
• Tagging & Organization: Categorize large inventories using custom tags.
• Bulk Operations: Modify records, edit notes, and export data for multiple DIDs simultaneously.
• Maintenance Mode: Perform technical diagnostics and test functionality without altering live configurations.
• Service Cancellation Management: Manage and process DID number cancellation requests.