How to Add a SIP Account for VoIP Communication

VoIP Services > Getting Started > Adding SIP Accounts

If multiple agents use VoIP services within your CommPeak account, you can add multiple SIP accounts.

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NOTE
The number of SIP accounts available for adding is displayed on the VoIP Services > SIP Accounts page.
By default, you are limited to 10 SIP accounts, but if you need more, you can create a respective request to our support team.

To add a new SIP account:

Expand VoIP Services in the left pane and select the SIP Accounts tab.
You will see the number of active/available SIP accounts. Click Add SIP Account in the box.

SIP Accounts page in CommPeak Portal
On the page that opens, fill in each section as described below. When done, click Save changes.

Adding a SIP account

Section	Description
Account	Name- enter the name of the new SIP account to locate it quickly. Channel Limit - enter the channel limit for this SIP account or 0 to use your account limit. The maximum limit you can distribute between all your SIP accounts is specified at the top of the setup page. Default tech. prefix - leave the default value to ensure the best routes and call quality.
Caller ID	Here, you can activate/deactivate the Caller ID rules, edit existing rules, and create new ones. To learn more, please refer to the Dynamic Caller ID Rules article.
Features	Select the checkboxes: to bypass NAT issues with no audio for established calls to enable playing a message when you try to call but are out of balance to auto-correct USA numbers to the international E 164 format
Account	Refer to the SIP Account Authentication‍ article. Create a password that is at least eight characters in length and confirm it.

Your new account has been created and will become active in a while.

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NOTE
If you need more SIP accounts than are available or want to use other services provided by CommPeak, please open a ticket to our support team.