Dialer Settings in CommPeak – Configuration & Optimization

This section is your starting point for setting up your CommPeak Dialer instance. Proper configuration helps streamline operations, enhance user experience, and, ultimately, improve the efficiency of your communication strategy.

From basic setup options that affect call operations to advanced features that enable customization of user interfaces and workflows, each setting is detailed comprehensively to ensure you can tailor the dialer to your business processes effectively.

Refer to the pages below for detailed descriptions and step-by-step instructions to learn how to configure and manage the CommPeak Dialer to improve call handling, adjust operational parameters, or customize user interactions:

General Settings

Manage general settings, such as phone number masking, user session security, call page layout customization, and additional features like lead lookup and dropped call settings.

Access Control Lists

Configure IP address, FQDN, and country-based access controls for your domain. Learn how to enable the feature, add entries, filter, and manage access for various types of connections.

Default Timezones Management

Set a default timezone for a country to standardize calling times across multiple timezones.

CDR Dialing Pattern

Set dialing prefixes to be hidden in CDR reports, on the Realtime page, and in webhooks.

Fields Translations

Learn how to customize lead field names to better align with your preferences.

Trunks

Manage and configure SIP trunks for connecting the Dialer with external media servers. Read here how to create, test, and assign trunks to routing rules.

Auto Dialing Caller IDs

Manage auto dialing Caller IDs for campaigns: add new Caller IDs, edit settings, block numbers, or download lists of Caller IDs.

Manual Dialing Routes

Learn how to manage manual dialing routes for PBX calls.

Dialer Routes

Learn how to manage routing rules for trunks: create, modify, and delete routes, assign or unassign trunks, divide usage, simulate rules, and assign trunks to specific leads in campaigns.

Object Lists

Learn how to create, manage, and duplicate various types of object lists to use them in group filters for lead filtering.

Click2Call Integrations

Find out how to create and manage Click2Call integrations and implement them in your CRM for seamless one-click phone call functionality.

Webhooks Management

Learn how to create, configure, and manage webhooks in CommPeak Dialer to send general or Click2Call CDR data to external parties with customizable triggers and authentication options.

API Management

This article outlines how to manage API users, access documentation, monitor API logs, and map lead statuses between a CRM and CommPeak Dialer.

Lead Indicators

Create multicolored lead indicators to mark specific lead attributes to be used as tags for agents during calls.

Realtime Dashboard Templates

Create and customize real-time dashboard templates, configuring color and priority settings to highlight specific agent details during calls.

Realtime Alerts

Learn about the Alerts indicator on the Realtime page, which informs users about issues like low ASR rates, insufficient lead availability, and low voice or SMS balance, and offers steps to resolve these alerts.

Speech Recognition Management

Check the step-by-step instructions for creating speech recognition channels in CommPeak Dialer and a list of callback parameters with explanations.

Custom Lead Fields

Learn how to create custom fields in CommPeak Dialer for filtering and matching purposes, and how to add them to lead searches, user roles, and call page fields.

CRM Integration vs Uploading Lead Files

Learn about the two ways to work with leads in CommPeak Dialer and the advantages of CRM interaction.

IP Addresses and Port Ranges for CommPeak Dialer

Here, you will find IP addresses and port ranges for configuring SIP trunking and VoIP services with the CommPeak Dialer, along with important firewall and monitoring guidelines.

Call Center Regions

Learn how to set up and manage multiple call center regions within your account to optimize connectivity and communication.

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You can refer to this page to learn about the IP addresses and port ranges for configuring SIP trunking and VoIP services with the CommPeak Dialer, along with important firewall and monitoring guidelines.