Additional Services
Learn which additional features CommPeak offers apart from the default set
This section describes extra features that you can use in the CommPeak Dialer in addition to the default configuration.
If you'd like to enable any such services, please submit a ticket to the CommPeak support team. You can find more information in the following articles:
SMS
Enable and manage SMS messaging feature in the Dialer, including setting up templates, viewing reports, and handling balance alerts.
Call Transfers and Conferences
Find out which call transfer options CommPeak Dialer offers and how to request these features from the support team.
Answering Machine Detection (AMD)
Learn about the free AMD feature that automatically identifies voicemails, reduces agent idle time, and minimizes the impact on drop rates.
Speech-to-Text
Learn how to add and configure CommPeak's Speech-to-Text service to transcribe agent's voice calls, access and search transcriptions, and manage settings through a support ticket.
Interactive Features
Enhance Dialer performance by enabling interactive features such as customized messages for dropped calls and voicemails, IVR setups, and agent queues for inbound calls.
Updated 9 days ago