Configuring Incoming Call Flow
Learn how to configure the incoming call flows for the CommPeak Classic PBX.
Refer to the pages below for detailed instructions on how to configure the incoming call flows for the CommPeak Classic PBX:
Configuring Inbound Call Routes in PBX
Configure inbound call routes in CommPeak Classic PBX, including setting up routing rules, destinations, and call recordings.
Creating a Queue in PBX
Create and configure call queues in CommPeak Classic PBX, including setting up queue settings, ring strategies, and failover destinations.
Configuring IVRs
Create an Interactive Voice Response (IVR) and assign it to an incoming call flow in Classic PBX.
Configuring Announcements
Step-by-step instructions on how to upload audio files, configure announcement settings, and assign the announcement to various call flow elements.
Adding Time Groups and Time Conditions
Learn how to add time groups and time conditions in your Classic PBX.
Why You Need Call Forwarding to Voicemail
Find out what steps are required to complete the PBX setup and enable recorded voice messages to be sent to voicemail.
Updated 9 days ago