Documentation and Developer Hub v1.9.6 Released - 31/07/2026
CommPeak is excited to announce the release of v1.9.6 of the Documentation and Developer Hub, live as of July 31, 2026.
What's New?
CommPeak Dialer
AI voice agent integration guides
Two new articles walk you through connecting a third-party voice AI provider to CommPeak Dialer end to end: from connecting the vendor account to creating and testing a bot flow:
- ElevenLabs + CommPeak Dialer: AI Voice Agent Integration Guide.
- Vapi + CommPeak Dialer: AI Voice Agent Integration Guide.
NOTEVoice AI Bot is currently in Beta. For the prerequisites your account needs before you connect a vendor, see AI Bot Vendor - Dialer Requirements (Beta).
New glossary terms: Bot Flow and AI Engine
Bot Flow and AI Engine have been added to the glossary. Both terms now resolve inline across CommPeak Dialer articles, so you get the definition without leaving the page.
Documentation Enhancements
CommPeak Dialer: Voice AI Bots FAQs restructured
The FAQs in the Voice AI Bots section have been rearranged for better visibility and search discoverability.
As a result, 9 dedicated articles now cover the operational questions that come up when you use AI voice agents for predictive dialing:
- How Can I Connect an AI Agent to the Leads It Dials?
- How Does the Dialer Decide Which Leads Are AI Candidates?
- I Connected an Existing Group of Human Agents to an AI Bot Through a Skill Group. What Happens to the Loaded Leads?
- How Can I Set up a New Group Where the AI Bot Always Speaks First, and Humans Only Take Transfers?
- What Happens When a Lead Is a Candidate for AI but No Bot Is Available?
- What Happens When the Vendor Call to the AI Bot Fails?
- How Is Drop Rate Calculated When AI Bots Are Part of the Shift?
- How Can I Tell in Call Records Whether a Call Was Handled by a Bot?
- How Can I Manage AI Bots on the Realtime Page?.
Unified Balance: articles updated
Starting August 9, 2026 your Voice and SMS balances merge into one Unified Balance.
Ahead of that, a pool of articles has been updated so that balance figures, screenshots, and terminology match the new portal experience. The updates are grouped as follows.
IMPORTANTUnified Balance changes how your balance is presented, not how it is calculated: your existing credit, credit lines, and payment methods are unaffected. The merge happens automatically and you do not need to do anything!
Billing and payments
Credit top-ups, credit lines, PayPal payments, spending monitoring, the balance graph, accepted currencies, and the section overview and FAQs. Start from Billing & Payments.
Getting started and CommPeak Portal
The portal overview, dashboard home, login, and notification settings. Start from CommPeak Portal Overview.
SMS and TextPeak
The SMS services overview, TextPeak onboarding, scheduled-message troubleshooting, API integration issues, and SMS in CommPeak Dialer. Start from Overview of CommPeak SMS Services.
Help and support
Using Speaky, Your AI Assistant and Help & Support.
Missed something?
Browse the full Documentation Hub or check the previous changelogs to catch up on earlier releases.
