The CommPeak Softphone app's login system simplifies and secures the authentication process by allowing users to log in through Single Sign-On (SSO) methods such as Google, Microsoft, or SAML, using their account's domain.

With SAML OAuth support (starting from Softphone v.6.2.5), you can experience hassle-free and secure access to your Softphone app, including:

• Fast, Secure Login: Enjoy quick and secure access without the need to enter usernames and passwords manually
• No Manual Selection: The app intelligently presents only the relevant login options, eliminating the need to choose login types manually
• Tailored Login Methods: You will only see the login methods supported by your company, reducing clutter and confusion
• Secure, Popup-Based Authentication: Your credentials are securely handled through a pop-up window, enhancing data protection
• No Unnecessary Browser Redirects: Experience a smooth and integrated login flow directly within the Softphone app.

Below, is a step-by-step breakdown of how it works:

Step 1: Domain-Based Login Discovery

When you open your Softphone app, you will be prompted to enter your Dialer/Dialer-PBX domain.

The Softphone app then communicates with the CommPeak Dialer/Dialer-PBX to identify which login methods are supported for your domain:

• Login with your Username & Password
• Continue with Google
• Continue with Microsoft
• Single Sign-On (SSO).

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NOTE

Based on this discovery, the app will only display the login options allowed for your account, simplifying your choice.

Step 2: Login via SSO (SAML) or OAuth (Google/Microsoft)

When you click an SSO login button (e.g., Continue with Google), Softphone initiates the authentication process by opening a secure pop-up window dedicated to handling the authentication flow with your chosen identity provider.

Step 3: Authentication Process

The pop-up window will then redirect you to the selected identity provider for authentication:

• Google
• Microsoft
• Your company’s SAML-based SSO provider.

After you successfully authenticate your credentials with the chosen provider, you will be redirected to a special callback on the dialer.

Step 4: What Happens After Login

Upon successful authentication, the dialer processes the callback. Crucially, instead of redirecting you to a browser or web dialer page:

✅ The authentication pop-up window is immediately closed.

❌ You are not redirected to the web dialer.

This design ensures that the login experience remains contained and seamless within the Softphone application.

Step 5: Finalizing Login

The Softphone app detects that the authentication pop-up window has closed, signaling that you have successfully logged in. It then sends a request to the dialer to fetch your user credentials, similar to how it would after a traditional username/password login.

✔️ Congratulations! You are now fully logged in and ready to start calling!