Find the latest updates now available in v1.9.5 of the Documentation and Developer Hub (July 24, 2026) below.

What's New?

CommPeak Portal

New onboarding video

A new YouTube tutorial walks you through activating a new CommPeak account from start to finish. The video is embedded directly in the Activating Your New CommPeak Account article.

New DID Numbers articles

CommPeak has added two new articles covering DID Numbers billing and lifecycle management:

• DID Monthly Fees & Auto-Renewal Billing Explained: How DID monthly fees are calculated and how auto-renewal works.
• Can You Recover a Canceled DID Number?: Options available after a DID Number has been canceled.

CommPeak Dialer

New glossary terms

Two new terms have been added to the CommPeak Dialer glossary: Voice AI Bots and AI Voice Agents.

Documentation Enhancements

CommPeak Portal

DID fee breakdown tips

CommPeak has added tips explaining how to view the exact fee breakdown for your DID Numbers on the following pages:

• How Do I Check Voice Rates for a Specific Country?
• How Do I Check SMS Rates for a Specific Country?

Remember me option documented

The Logging In article now includes a tip explaining the Remember me checkbox: select it to stay logged in for an extended period, even after closing the browser.

Help and Support improvements

The Help and Support and My Tickets articles have been expanded with more detail on how to get professional assistance efficiently.

The CommPeak Portal Overview article has also been updated to cover the Speaky and Search options available directly from the Overview page.

CommPeak Softphone

Screenshot updates

CommPeak has refreshed the screenshots across all CommPeak Softphone versions to reflect the current interface.