CommPeak is excited to announce the release of v1.9.3 of the Documentation and Developer Hub , live as of July 10, 2026.

What's New?

CommPeak Portal

Meet Speaky, your AI assistant, and a smarter search

The CommPeak Portal documentation now covers two major additions: Speaky, an AI assistant that answers questions about your account and services, and a new search bar in the top navigation that finds anything in the CommPeak Portal in seconds.

For details, see Using Speaky, Your AI Assistant or browse the fully revised Help & Support section.

SIP Trunking

Call transfer to a CommPeak DID via SIP REFER

Following the latest network update, CommPeak now supports the SIP REFER method across all of its global Points of Presence (POPs). Your PBX or third-party AI agent can transfer an in-progress call to one of your CommPeak DIDs, handing off call routing directly to the CommPeak network.

We've added a new article covering the request format, validation rules, response codes, and AI agent platform setup:

Transferring an In-Progress Call to a CommPeak DID.

Custom metadata with X-B-ext SIP headers

We've also documented the three pass-through custom SIP headers - X-B-ext1, X-B-ext2, and X-B-ext3 - that carry your correlation IDs and application metadata through origination calls and SIP REFER transfers:

Passing Custom Metadata with X-B-ext SIP Headers.

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NOTE
The SIP REFER term is now also defined in the glossary.

TextPeak

TextPeak API overview in the API Reference

The API Reference now opens with a dedicated Overview page of the TextPeak API: a REST API for sending SMS and WhatsApp messages, running OTP verification flows, and managing the resources those messages depend on. The page covers what the API includes, how to authenticate, how to make your first call, and how errors are reported.

Documentation Enhancements

CommPeak Portal

Refreshed sign-up, login, and account security documentation

We've updated the account creation and access articles with new details and refreshed screenshots:

CommPeak Dialer

Call Analytics: error codes in report results

The Call Analytics report now includes the numeric error code in its results. Group your report by Q850 and SIP Termination Status to see exactly how many call attempts ended with each error code, such as 404, 484, or 505.

For details, see the error codes section of the Call Analytics article.

TextPeak

WhatsApp templates and conversation management updates

The Managing WhatsApp Templates article has been reorganized to separate the message types. The Agent's Guide: Managing Conversations article now covers reactions and includes new screenshots that reflect the current conversation management flow.