The latest updates in v1.8.3 of our Documentation and Developer Hub (May 3, 2026) are below.

What's New

CommPeak Dialer & Cloud PBX: New IVR Elements

We've added technical specifications for two new IVR elements: Private Number Identification and Personal Missed Calls now available in both CommPeak Dialer and Cloud PBX IVR flows.

Private Number Identification

Identifies incoming calls with private, anonymous, or hidden caller IDs. Administrators can choose to allow or block these calls. See:

Personal Missed Call

Categorizes a call as "missed" when an agent doesn't answer due to a timeout or abandons the call. The status is triggered only when the total call duration exceeds three seconds. See:

CommPeak Dialer: AMD for Click2Call

The updated Click2Call Integrations Overview page now reflects that Answering Machine Detection (AMD) is active for Click2Call. See the page for configuration details and updated interface screenshots.

To prevent agents from connecting to recordings, the system now disconnects both call legs and logs a 480 error code when an answering machine is detected. We've added a detailed explanation of the 480 (Normal Unspecified) error code, including its relationship to the AMD trigger, to the troubleshooting article.

Documentation Enhancements

My CommPeak Portal

Network Monitor – Pinger

Network Monitor – Pinger has been upgraded to a new system. The transition is entirely seamless and requires no action on customers' part - users will simply notice a refreshed look and feel in the user interface.

DID Numbers

The following technical guides have been updated to reflect the current DID > Management interface we announced recently:

How to Configure Voicemail Settings for Your DID Numbers: revised configuration steps for DID-level voicemail management
DID Reports: updated data visualization and reporting parameters
How to Access and Analyze Origination Call Detail Records: expanded guidance on interpreting origination CDR data for better call tracking.

Billing & Payments

We've refined the steps for adding account credit and updated procedures for managing discrepancies. Check the details in: