Filter Groups now documents how the dialer splits a batch of leads between weighted and failover filters, part of v2.0.3 of the Documentation and Developer Hub, live as of September 18, 2026.

What's New?

CommPeak Dialer

Filter Groups now carries the weight logic

Filter Groups page now includes a new How filter group modes work section, with one part each for Weight (1 to 100), Failover, and Off, plus an example showing what happens to a 75 and 25 split when one filter runs dry.

CommPeak Portal

Call Graphs rebuilt as a procedure

Call Graphs article details on the Generating the graphs procedure, a section each for call status, duration of calls, ASR, and length of calls, and a Common questions accordion covering empty graphs and where to read the same figures as a table.

DID Numbers

One reputation check procedure per path

Number Reputation Checks guide explains on the separate Adding numbers manually, Importing numbers from CSV, and Setting recurring check period procedures, and a status table that marks each status in bold.

Incoming SMS rewritten for the redesigned menu

Viewing SMS Messages Sent to DID Numbers page describes the current route through DIDs > Management and the Incoming SMS row action, under a section renamed Messaging Management to match the portal.

CommPeak Softphone

Web Softphone settings articles reshot

All screenshots in the web-based settings articles now show the current interface: Changing Settings, General Settings, Audio Settings, and Help & Support.