Issue

A user clicks on the Click2Call hyperlink, but a phone call is not placed.

Solution

To troubleshoot the situation when your click on the Click2Call hyperlink does not initiate a phone call:

Step 1: Double-Check the Link You Are Using

The link you are using should be valid and correct.

Step 2: Make Sure Your IP is Whitelisted

Refer to the PBX IP ACL Settings article to learn how to whitelist your IPs for Click2Call.

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NOTE

You are also welcome to contact CommPeak support for any kind of assistance needed.

Step 3: Make Sure the Extension is Logged in Properly

To receive incoming calls for C2C, the extension must be logged in properly.