Issue

Difficulty setting up or using two-factor authentication (2FA) for your CommPeak account security.

Possible Causes and Solutions

The issues with setting or using 2FA for securing your CommPeak account can have the following reasons:

Reason 1. Time Synchronization

Verify that the time on your device is accurately set, as time discrepancies can affect 2FA codes.

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NOTE

You can also check the Your Profile page to learn how to set your account profile timezone.

Reason 2. Backup Codes

Keep your backup codes securely stored in case of issues with the primary 2FA method.

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NOTE

You can also refer to the Login Difficulties in CommPeak Portal article for more information on how to troubleshoot the issues with logging in to your CommPeak account.

Reason 3. 2FA Emails Flagged as Spam

Check the spam/junk folder. You can search for the keywords like “code” or the service’s name.

Reason 4. Email Filters or Rules

Your inbox might have rules or filters that move or delete certain emails automatically.

Reason 5. Blocked Sender

Your email provider might be blocking the service’s domain. Check your block list or contact your provider.

Reason 6. Overloaded Mailbox

If your inbox is full, you may not receive new messages. Make sure your inbox allows incoming emails.