Support tickets are now read and answered inside CommPeak Portal, and the Messaging section gains three new pages. v2.1.2 of the Documentation and Developer Hub documents both, live as of October 16, 2026.

What's New?

CommPeak Portal

Support tickets answered in the portal

Tickets open, reply and comment on the portal's own ticket pages along with the ones in the support chat widget. The ticket card carries the full conversation, and replies post from that same page.

• My Tickets: rewritten around the updated in-portal ticket view, covering replies, comments and the ticket card.

Messaging campaigns, channels and the OTP Verification API

The portal's Messaging section gains three pages covering the messaging features available to a CommPeak Portal account. Each one points to the matching TextPeak documentation for the configuration steps.

• Messaging Campaigns: what a campaign sends, and where to build one.
• Channels (Streams): the channel types a portal account can open.
• OTP Verification API: one-time passwords over SMS, WhatsApp and Voice from a single endpoint.

Documentation and Developer Hub

Refreshed screenshots and corrected menu paths

More images were recaptured, mostly animated GIFs. Article texts naming the old paths were corrected at the same time.