Please find the latest updates now available in v1.5.6 of our Documentation and Developer Hub (October 24, 2025) below.

What's New?

SIP Trunking

• Bypass Network Restrictions with STUN/TURN: A new STUN and TURN in SIP article provides a comprehensive breakdown of STUN and TURN (will be available in Softphone v.6.2.8) in SIP networking, explaining their role in resolving connection issues caused by common network restrictions.

CommPeak Softphone

• When to Enable STUN/TURN: Confused about when to use the new STUN/TURN feature? We've created a new guide detailing the specific situations that call for enabling STUN/TURN in CommPeak Softphone and providing clear setup instructions.
• 403 Login Error Troubleshooting Guide: If you encounter the dreaded 403 "IP Mismatch" error with the built-in Softphone widget from the JWT-enabled account, our new troubleshooting guide walks you through the steps to get logged in quickly.