Explore the latest documentation enhancements and developer updates now live in v1.7.9 of our Documentation and Developer Hub (April 03, 2026) below.

What’s New?

Recording Management and UI Update

We have relocated the Recording pages for both Dialer and Cloud PBX from the Inbound Configuration to the General Settings section. The updated pages reflect changes made to the recordings generation management and solid structural redesign to improve feature navigation.

Advanced Media Player: A new interface includes advanced playback controls and a global selector to manage files across various views.
Rapid Audio Content Creation: Users can now use Upload File and Text-to-Speech Recording Generation options added for instant generation directly within the recording module.
Integrated Playback: The updated playback module with a global selector to choose files from any relevant view to avoid page redirects.

The below pages have been updated to inform about the new module that allows fast uploading or generation of voice recordings:

IVR Element Modules

The existing articles about IVR elements for Dialer and Cloud PBX have been updated with the descriptions of the new modules:

Called Number Starts With that matches the dialed number against the list below
Caller ID Privacy that masks the caller's phone number on all agent devices during transfers and queue calls.

You can now enter area prefixes (e.g., 4477) to capture regions, or full phone numbers (e.g., 447712345678) to target a specific line.

Whisper Functionality

New information has been added to the below pages to inform you about the updated Whisper feature guidelines that include currency limit, regional restriction, audio performance, quality dependency, and access methods: